Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Annalise Prugger

Liverpool,NY

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in training and mentoring staff to enhance customer satisfaction. Skilled in inventory control and safety management, I consistently met operational goals while fostering a positive team environment. Committed to continuous improvement and developing effective solutions to drive service excellence.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2024 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Worked closely with upper management to develop within my role and company.

Retail Keyholder

Anthropologie
12.2022 - 04.2024
  • Utilized product information and sampling to educate customers and assist in product selections.
  • Maintained confidentiality and security of sales records and operational reports.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Sales Associate

PacSun
09.2021 - 10.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.

Team Lead

Burger King
06.2020 - 07.2023
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Started as a team member and developed into the role as a team lead.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

High School Diploma -

Christian Brothers Academy
Syracuse, NY
06-2022

Skills

  • Attendance oversight
  • Training and mentoring
  • Inventory control
  • Customer-oriented
  • Continuous improvement
  • Safety and time management
  • Staff development

Awards

- Partner of the Quarter, Starbucks

Timeline

Shift Supervisor

Starbucks
03.2024 - Current

Retail Keyholder

Anthropologie
12.2022 - 04.2024

Sales Associate

PacSun
09.2021 - 10.2023

Team Lead

Burger King
06.2020 - 07.2023

High School Diploma -

Christian Brothers Academy

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Annalise Prugger