Annalise Rivera
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Cashier
Food Lion
Clayton, NC
08.2022 - Current
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Crew Trainer
McDonald's
Clayton, NC
06.2021 - 08.2022
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Ensured that all safety protocols were followed during training sessions.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Administered tests at the end of each module to evaluate understanding of topics covered.
- Stayed up to date on requirements of all team positions to optimize training.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Monitored employee progress, offering constructive feedback for improvement.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC06-2028
High School Diploma -
Corinth Holders High School
Wendell, NC06-2024
Skills
- Customer Service
- Cash Register Operation
- POS Systems
- Customer Assistance
- Staff Mentoring
- Staff Training
- Written and verbal communication
- Time management skills
- Organizational abilities
- Conflict Resolution
- Proficient in Microsoft Excel
Timeline
Cashier
Food Lion
08.2022 - Current
Crew Trainer
McDonald's
06.2021 - 08.2022
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
High School Diploma -
Corinth Holders High School