Summary
Overview
Work History
Education
Skills
Pronouns
Volunteer Experience
Timeline
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Annalishia Stewart

Houston,Texas

Summary

Experienced in case management and graduate coursework in M.A. Family Therapy adult mental health seen in coordination with perceived fundamentals from Psychology. In proximity to status in seeking strong candidates to join this organization. I am open to discussing where my qualifications and work experience fit a position in the scope of mental health and advocacy. As a person in the profession of mental health, case management modalities may vary and carry decision-making to work issues at a highly ethical level. Candidates are driven and eager to assist in solving problems. I'd be dual nurturing and natured in approach with the adult population, being they are highly sensing and conscious in belief of issues and awareness to bring psychotherapy to conquer and restore the mind from arising with concern. Adult individuals are selective in situations and doubtful in their knowledge of service and treatment options. They recognize issues evolving from a method in its emotional response to a critical status in a mental health issue contiguity. Adults function to profess the problems in their day-to-day life, however likely without ease. My adapted work experience focusing on community and mental health shows the attitude to create and maintain a supportive atmosphere in relative client-based roles towards wellbeing. I commit to remain calm in highly stressful situations and remain an active listener in communication to behaviors that may shift abruptly to signal emotions mood changes, and the ability to control actions temporarily to relieve high stress. In my work experience, I am versed in being given standard guidelines for ethical behavior. I go beyond my work ethic as a virtue in the moral of good support in the atmosphere. Overall, in planning time to work with clients, my transferable skill goes into preparing reports, documenting progress notes, and completing administrative tasks.

Overview

13
13
years of professional experience

Work History

Program Eligibility Caseworker

Interfaith of the Woodlands
08.2020 - 10.2022
  • To certify eligibility interview clients for approval in benefit cases.
  • Verified information from customers' application submission
  • Reported changes to household income and family
  • Analyze the income range of household recipients in an individual case-by-case decision with intake and updates to an applicant's status.
  • Analyzed data sets to determine how much assistance is needed per availability of funding to program.
  • Developed and implemented comprehensive case management in plans to address client needs and goals.
  • Strategized with at risk teen parents
  • Prepare outreach to my community service programs to increase awareness and funding.
  • Developed comprehensive youth discharge plans to transition clients to appropriate service providers in the community.
  • Reviewed and notate eligibility determination if there is evaluation in personal circumstances or finances that require escalation and appeal to the case if beneficial to signify customer complete and accurate eligibility result
  • Answered 20 to 35 calls via email for applicants' questions about benefits and eligibility procedures
  • Initiate procedures to grant, modify, deny, and terminate assistance and refer applicants to other agencies.
  • Checked with employers and other references to verify answers and obtained further information.

Logistics Customer Service Representative

Farouk Systems Inc
08.2018 - 04.2019
  • Focused administrative tasks to manage order and distribution logistics on 7-12 international accounts to process a customer purchase order
  • Prepared 10 -15 commercial invoices and credit memos, issue returns and credits to customers per order details, and update customer invoices
  • Communicate order logistics details and information from the warehouse figurative price for shipment to the following location before the shipment leaves the warehouse on international taxes and duties
  • Write and send brief correspondence to customers to assist with the real-time distribution of logistic data to process and ship customer purchase orders worldwide
  • Update contracts with new or updated market price lists and order totals
  • Meet with production for detailed planning of re-stock if mentioned or discontinued items from inventory management in SAP
  • Investigate and resolve customer inquiries and complaints quickly.

Debt Collection Specialist

Convergent Outsourcing Inc
11.2016 - 04.2018
  • Achieved team performance goals of 25K per month in outstanding debt revenue
  • Assisted with notifications for repayment or failed arrangements and suggest further action or strategy for debt repayments
  • Answered customer questions regarding problems with accounts
  • Performed data entry in the system record of collection accounts
  • Solve disputes and monitor responses detailing debt validation by federal rules
  • Set up ACH drafts and process immediate payments after conducting thorough research and analysis of accounts.

Reimbursement Claims Specialist

Novitex Enterprise Solutions
05.2009 - 02.2016
  • Performed detailed data entry of medical claim information into proprietary software systems
  • Develop and implement strategies to ensure compliance with all applicable laws and regulations related to medical claims processing
  • Compiled summaries on rejected, denied, pended, and paid medical claims for review by the management team
  • Review patient records for completeness, accuracy, and appropriateness before submitting payment claims
  • Analyzed complex coding issues, identified trends, and provided solutions to improve the accuracy of medical claims submissions
  • Utilize problem-solving skills to identify issues that could affect payment or processing of claims.

Medical Data Entry Clerk

HCA Parallon Business Solutions
11.2014 - 05.2015
  • Scanned paper forms into electronic format for storage in a secure online database system
  • Assisted in creating reports that summarized patient treatments, diagnoses, payments, and other related activities
  • Created and maintained detailed medical records, ensuring accuracy and completeness of information
  • Interpreted medical terminology into accurate coding for diagnosis, procedures, and services rendered
  • Maintained confidentiality of all patient information according to HIPAA regulations
  • Performed administrative duties such as filing, scanning, copying, faxing., as needed
  • Maintained up-to-date knowledge of current trends in health information management systems
  • Communicated effectively with physicians, nurses, coders regarding issues related to medical chart auditing.

Client Service Consultant

Ethos IQ
04.2012 - 08.2014
  • Demonstrated strong attention to detail when preparing reports, presentations and communications materials
  • Monitored performance metrics including response times, resolution rates and customer satisfaction scores
  • Coordinated cross-functional teams during implementation of new products or services
  • Provided recommendations on how to improve existing processes based on analysis of data gathered from customers
  • Researched industry best practices regarding client service initiatives and shared findings across the organization
  • Implemented effective processes for tracking customer requests and issues throughout the resolution process
  • Provided excellent customer service to clients by responding promptly to inquiries, resolving issues and following up on requests.

Education

Master of Arts - Family Therapy

University of Houston - Clear Lake
Houston, TX
10.2025

Bachelor of Science - Psychology

University of Houston
Houston, TX
08.2022

Associate of Science - Psychology

Houston Community College
Houston, TX
05.2021

Skills

    Income Verification

    Case Planning

    Home Visits and Inspections

    Treatment Planning

    Case Management Tracking

    Telephone Etiquette

    Verbal and Written Communication

    Data Entry and Analysis

    Intervention Plans

    MS Office

    Trauma-Informed Care

    Case Notes

    Case Planning and Management

    Crisis Intervention

    Financial Support

    Resource Management

    Family Education Programs

    Program Eligibility

    IEP Monitoring

    Generate Reports

    Motivational Interviewing

    Documentation

    Research

    Individual and Group Therapy

    Emotional Awareness

    Eligibility Assessments

    Community Resources

Pronouns

She/Her/Hers

Volunteer Experience

VOLUNTEER AID, Houston, TX

Houston Area Women Center - HAWC, April 2010- August 2011

My passion for helping others began at non-profit Houston Area Women's Center. It offers help and assistance individuals and family's take control and leave their abuser whereas; previous attempts to leave abuse failed. Each, if not all of victims of domestic violence get torn between feeling abused and  abandonment. As most people go through with stages in grief. Knowing when to leave and following through leave the person feeling despair inside. HAWC is staffed with therapist, case managers, and coordinates volunteers, to make charitable donations going to women and children to help get them out of isolation. 


DORA SOLIS- SANTILLAN Houston Area Women Center

Employment Resource Coordinator Volunteer Coordinator Ext. 5314

(832) 485-5000

dstantillan@hawc.org

Timeline

Program Eligibility Caseworker

Interfaith of the Woodlands
08.2020 - 10.2022

Logistics Customer Service Representative

Farouk Systems Inc
08.2018 - 04.2019

Debt Collection Specialist

Convergent Outsourcing Inc
11.2016 - 04.2018

Medical Data Entry Clerk

HCA Parallon Business Solutions
11.2014 - 05.2015

Client Service Consultant

Ethos IQ
04.2012 - 08.2014

Reimbursement Claims Specialist

Novitex Enterprise Solutions
05.2009 - 02.2016

Master of Arts - Family Therapy

University of Houston - Clear Lake

Bachelor of Science - Psychology

University of Houston

Associate of Science - Psychology

Houston Community College
Annalishia Stewart