Annalissa Sowers
Westerville,OH
Summary
Highly organized, detail-oriented Office Manager with more than ten years experience supplying thorough, organized administrative support. Continually maintains positive attitude while interacting with demanding clients. Serves as primary point of contact for both in-house, external phone, website queries.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Big Walnut Animal Care Center
12.2019 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Answered phone calls and messages for 3-5 Veterinarians at medical facility, scheduling appointments, and handling patient inquiries.
Kennel Worker
Pet Suites
06.2019 - 12.2019
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
Cashier
United Dairy Farmers
08.2017 - 03.2019
- Greet customers.
- Collect payments, give change.
- Answer customer inquiries.
- Handle transactions fast, accurately.
- Strong numerical skills, attention to details.
- Customer service, courtesy, teamwork.
Delivery Driver
Domino's Pizza
10.2016 - 06.2017
- Transported food items from production area to customers.
- Delivered food in efficient, polite manner.
- Collected payments.
- Used safe driving skills, time management, multitasking, customer service skills, attention to details, communication abilities.
Greenhouse Worker
Bilstein Landscaping
03.2016 - 10.2016
- Assisted in daily operation of small family owned greenhouse/landscaping company.
- Planted, watered plants, flowers in greenhouse. Maintained their upkeep
- Took part in planting numerous extra large flower pots used in decoration of cities streets.
- Learned names, locations of over thirty flowers/plants.
- Maintain physical stamina, attention to detail, communication skills.
Office Manager
The Saab Shop
6 2008 - 7 2015
- Answered phone, scheduled appointments or quickly redirected calls.
- Managed office supplies, vendors, organization, upkeep.
- Open, properly distributed incoming mail.
- Greeted numerous visitors, including customers, vendors.
- Maintained clean reception area, including lounge, associated areas.
- Drafted biweekly time sheets for 4-5 employees. Processed payroll.
- Oversaw inventory.
- Managed accounts payable accounts working directly with Financial Management Software.
- Reviewed, Invoiced work orders, discussed them with supervisors. Billed out invoices to customers.
- Maintained vehicle records by recording, filing all service/repairs.
Parts Warehouse Facilitator
Smyth Automotive
2 2005 - 5 2008
- Managed front counter, including answering phone, opening/closing shop.
- Received, stored, shipped auto parts/materials.
- Unloaded cargo from truck with hand trucks, pallet jacks.
- Directed 4-6 warehouse shipping associates.
Education
High School Diploma-Bishop Ready H.S. -
Ohio Dominican College
Columbus, OH06.1996
Skills
- Speed Typing
- Professional phone etiquette
- Excellent communication skills
- Flexible
- Accurate and detailed
- Works well under pressure
- Team building
- Leadership Experience
- Decision-making ability
- Accounting familiarity, payroll
- Invoice processing
- Filing and data archiving
Additional Information
Volunteer
CHA Animal Shelter
References Available Upon Request
Timeline
Veterinary Receptionist
Big Walnut Animal Care Center
12.2019 - Current
Kennel Worker
Pet Suites
06.2019 - 12.2019
Cashier
United Dairy Farmers
08.2017 - 03.2019
Delivery Driver
Domino's Pizza
10.2016 - 06.2017
Greenhouse Worker
Bilstein Landscaping
03.2016 - 10.2016
Office Manager
The Saab Shop
6 2008 - 7 2015
Parts Warehouse Facilitator
Smyth Automotive
2 2005 - 5 2008
High School Diploma-Bishop Ready H.S. -
Ohio Dominican College
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