Hi, I’m
AnnaLissa Nehf
Cedar Rapids,IA
Summary
Customer Service Representative with 5+ years of experience in retail and call center environments. Recognized for ability to communicate with customers and provide exceptional service that ensures customer retention and positive feedback. Good team building skills with experience in promoting team participation and conflict resolution by asking targeted questions to quickly get to the root of issues. Recognized for adhering to company policies, achieving team and personal goals and willing to mentor and train fellow employees. Willing learner with excellent computer and communication skills.
Overview
8
years of professional experience
Work History
Tata Consultancy Services
Customer Service & Claims Representative
04.2019 - Current
Job overview
- Answered 50+ incoming phone calls per day to support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Trained new customer service representatives on best practices, policies and procedures.
- Advised customers on required information for claim submissions to progress applications.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Aerotek
Customer Service Representative
10.2018 - 04.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Walmart
Accounting Associate
11.2017 - 10.2018
Job overview
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Reconciled account information and reported figures in general ledger.
Walmart
Personal Shopper
11.2017 - 10.2018
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed 35+ customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Walmart, Marion
Cashier
07.2015 - 11.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Linn-Mar High SchoolMarion, IA
High School Diploma
05.2017
Skills
- Problem solving
- Conflict Resolution
- Team Building
- Customer Satisfaction
- Call and Time Management
- Communication
- Training/Mentoring
- Leadership
- Computer Proficiency
- Microsoft Word, Excel, and Presentation
Timeline
Customer Service & Claims Representative
Tata Consultancy Services
04.2019 - Current
Customer Service Representative
Aerotek
10.2018 - 04.2019
Accounting Associate
Walmart
11.2017 - 10.2018
Personal Shopper
Walmart
11.2017 - 10.2018
Cashier
Walmart, Marion
07.2015 - 11.2017
Linn-Mar High School
High School Diploma