Open To Work
Annaliza Armington
Stafford,VA
Work Preference
Summary
Strong customer relations and problem-solving skills. Effective oral and written communication skills with the ability to multi-task. Ability to work without supervision. Thorough understanding of customer’s transaction requirements and ability to communicate effectively. Limited knowledge and use of Microsoft Office Suite (Word, Excel, PowerPoint), Internet Explorer. Quick to resolve problems. Takes the initiative in anticipating needs and providing excellent customer service. Key Skills: Listening/Clarifying, Trouble-Shooting, Communicating, Problem-Solving, and Follow-up. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
10
years of professional experience
Work History
Operations Manager
Military Women’s Memorial
Arlington, VA
10.2019 - Current
- Effectively monitor and maintain dynamic scheduled to ensure effective coordination of changes with numerous outside agencies
- Responsible for execution of day-to-day administrative operations that support the Military Women’s Memorial
- Serve as the primary POC for receiving, processing, completing, and closing tasks
- To include manage logistics operations and the property management program for product offices
- Implements and enforce policy for managing and obtaining 100% accountability
- Serves as a record custodian and maintains compliance with external records management guidance and policy
- Develops and administers directorate-wide projects pertaining to office administrative procedures and directives
- Create, update and maintain informational and operating procedure documents
- Assists with follow-up communication, phone calls, letters, emails, to the public and internal contacts
- Manage vendors providing event services support, communicating with Arlington National Cemetery security, head of state, and other senior government official security details; (Principal) this also includes the public relations office as needed
- Designs general correspondences, memos, charts, tables, graphs, business plans, etc
- Proofreads copy for spelling, grammar and layout, making appropriate changes
- Prepare briefings, handbooks, reports, slides, forms, correspondence, etc for department heads using Microsoft Office (Word, Excel, Access, PowerPoint)
- Responsible for accuracy and clarity of final copy
- Trouble-shoots office equipment such as printers, fax machines and computers
- Serves as a focal point for administrative staff integration, taskings, staff coordination, and dissemination of information
- Serves as a liaison for Follows-up on repairs as needed
- Assist in other daily operations of the Memorial as needed.
Administrative Assistant
Community Management Corporation
Chantilly, VA
05.2018 - 10.2019
- Organize and prepare incoming and outgoing correspondence
- Receive and responds to incoming phone calls and emails from clients and vendors
- Interprets client account ledgers, replies to client account balance inquiries, researches discrepancies
- Prepare and tracks time sensitive forms for clients and vendors Update client database - contact information [address, phone, email] enter notes into client accounts
- Maintain vendor database - add/update vendor information, obtain W9 and proof of insurance
- Prepare documentation for accounts payable vouchers and submits invoices for payment
- Processes print jobs, scanning and faxing as needed
- Use Excel, software and computer systems to track projects
- Other duties as assigned.
Administrative Assistant
SNI Company
Springfield, Virginia
09.2016 - 05.2018
- Performed various other duties to support admin/leasing needs in the community
- Performs various other duties as assigned by Corporate Marketing Specialist, Community Property Manager
- Contributed to the team's effort by accomplishing tasks and assisting with projects as needed
- Provided administrative support to various employers
- Answered and assisted a large volume of incoming telephone calls
- Receive visitors and handle inquiries and request for information
- Review and prioritize incoming mail and distribute to appropriate staff/personnel
- Maintain a thorough knowledge of the office (e.g., location of documents) and keep the office organized
- Prepare meeting agendas and transcripts
- Set up appointments and arrange travel for team members
- Run errands, as necessary.
Assistant General Manager
SFMC Inc
Manassas, Virginia
09.2014 - 04.2016
- Provided exceptional customer service to address the needs of current and future residents in a friendly and professional manner
- Responsible for the day-to-day management relating to a Homeowners Association and operational initiatives in accordance to policies and procedures
- Interacted with tenants and screened, answered and forwarded phone calls
- Processed architectural modification applications, assist in updating and preparing board packages
- Provided professional and positive leadership to team members
- Interacted closely with the service team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance
- Occasional transportation of homeowners to lodge based on transportation schedule
- Completed inspections and processed architectural violations
- Inspected buildings and grounds to ensure safety and cleanliness
- Identified and reported any problems
- Assisted in maintaining the exterior of the property, daily to provide clean and acceptable curb appeal at all times.
Lead Teller
Wells Fargo Bank N.A
Charlotte, North Carolina
07.2011 - 11.2013
- Provided timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned
- Processed a high volume of quality and efficiency teller transactions to customers face-to-face
- Assisted customers beyond needs with inquiries and complaints
- Educated customers regarding service options and ensured that the quality of service did not decline if the interaction was not face-to-face.
Education
Diploma -
Colonial Forge High School
Stafford, VA06.2001
Skills
- Team Leadership
- Planning and Implementation
- Administrative Management
- Maintaining Compliance
- Logistics Oversight
- Inventory Management
- Operation Monitoring
- Multi-Unit Operations Management
- Inventory Tracking and Management
- Logistics
Languages
Italian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Military Women’s Memorial
10.2019 - Current
Administrative Assistant
Community Management Corporation
05.2018 - 10.2019
Administrative Assistant
SNI Company
09.2016 - 05.2018
Assistant General Manager
SFMC Inc
09.2014 - 04.2016
Lead Teller
Wells Fargo Bank N.A
07.2011 - 11.2013
Diploma -
Colonial Forge High School