Anna Liza Santos

- Assist in managing hotel operations including front desk, housekeeping, food and beverage service as well as daily maintenance. Learn and understand the hotel’s standard operating procedures and policies. Ensure guest satisfaction and handle complaints as needed.

- Ensured all guests were greeted promptly upon arrival.

- Provided support to guests for their reservations and accommodations

- Established and maintained positive relationships with hotel guests and employees.

- Ensured timely and professional handling of guest requests, as well as addressing complaints.

- Responded to inquiries and offered detailed information on hotel services, local attractions, and available amenities.

- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

- Maintained clean and welcoming dining environment, ensuring a positive guest experience.

- Remained calm and poised when dealing with difficult customers or during busy shifts.

- Used cash registers and credit card machines to cash out customers.

- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.