Annalu Russell
Elgin,OK
Summary
Self-motivated and cheerful cashier and customer service manager with 4+ years of experience. Recently graduated Strayer University with my bachelors in Business Administration with a focus in Human Resource Management. Uses independent decision-making skills and sound judgement to positively impact company success. Eager to get started in the Human Resource field and be a straightforward, passionate, persistent, and open-minded professional.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
08.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Established team priorities, maintained schedules and monitored performance.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Followed through with client requests to resolve problems.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Veterinary Assistant/Front Desk Receptionist
Happy Hollow Animal Hospital
05.2015 - 10.2018
- Followed safety protocols for handling animals.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in examination and treatment of animals in veterinary clinic.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Assisted senior staff with blood analyses and physical assessments.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepared animals for surgical procedures.
- Observed animals for signs of distress or illness.
- Performed testing and completed blood counts.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Provided customer support to clients, answering questions and addressing concerns.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Educated clients on post-surgical care and nutrition.
- Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Prepared and administered diets and feedings according to instructions.
- Restrained animals for examination and treatment.
Education
BBA - Human Resources Management
Strayer University
Remote12.2023
High School Diploma -
Lone Grove High School
Lone Grove, OK05.2005
Skills
- Time Management
- Business Development
- Needs Assessment
- Managing Operations and Efficiency
- Good Judgment
- Escalation Handling
- Computer Skills
- Staff education and training
- Problem-Solving
- Task Delegation
- Negotiation and Conflict Resolution
- Training and coaching
- Deadline-oriented
- Employee Coaching and Mentoring
- Customer Relations
- Loss Prevention
- Relationship Building
- Customer Relationship Management
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
Timeline
Customer Service Manager
Hobby Lobby
08.2021 - Current
Veterinary Assistant/Front Desk Receptionist
Happy Hollow Animal Hospital
05.2015 - 10.2018
BBA - Human Resources Management
Strayer University
High School Diploma -
Lone Grove High School