ANNALY VILLALOBOS
Houston,USA
Summary
Customer-focused professional with over 3 years of experience in fast-paced, high-volume service environments. Skilled in communicating with customers, resolving concerns efficiently, and managing multiple responsibilities under pressure. Strong ability to stay calm, organized, and professional in challenging situations. Currently pursuing an Associate of Applied Science in Sonography, demonstrating discipline, responsibility, and a growing interest in healthcare. Seeking a remote customer service role where I can provide excellent support through phone, chat, or email.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Olive Garden
08.2021 - Current
- Provided consistent, high-quality customer service in a fast-paced restaurant environment
- Managed multiple customer needs simultaneously while maintaining accuracy and professionalism
- Resolved customer concerns quickly and effectively to ensure positive customer experiences
- Handled payments and transactions using POS systems with attention to detail
- Developed strong communication, patience, and problem-solving skills through daily customer interaction
Education
Associate of Applied Science - Diagnostic Medical Sonography
San Jacinto College
Houston, TX04.2026
High School Diploma - undefined
C.E. King High School
Houston, TX06.2021
Skills
- Customer Service & Customer Satisfaction
- Conflict Resolution & De-escalation
- Handling Difficult Customers Professionally
- High-Volume Customer Support
- Multitasking in Fast-Paced Environments
- Problem-Solving Under Pressure
- Reliability & Strong Work Ethic
- Microsoft Word & Google Docs
- POS Systems & Payment Processing
- Basic Computer Skills
- Self-Motivated & Independent Worker
- Quick Learner with New Systems
- Organized & Detail-Oriented
- Able to Follow Procedures
- Patient-Focused Communication Mindset
- Interest in Healthcare Support Services
Timeline
Server/Bartender
Olive Garden
08.2021 - Current
Associate of Applied Science - Diagnostic Medical Sonography
San Jacinto College
High School Diploma - undefined
C.E. King High School