ANNALYN FERRER

• Maintained a high level of safety awareness, resulting in zero incidents during the contract period.
• Handled VIP clientele with utmost discretion, providing personalized attention to their needs and preferences during flights.
• Delivered exceptional customer service by attentively addressing individual passenger concerns and requests.
• Going above and beyond to exceed expectations and making every flight a delightful and memorable experience.
• Maintained a professional appearance and demeanor, representing the company and adhering to uniform standards at all times.
• Developed personalized meal plans for passengers with dietary restrictions, ensuring their comfort and satisfaction.
• Enhanced passenger satisfaction by providing exceptional in-flight services and anticipating their needs.
• Used excellent customer service skills in addressing passengers' needs.
• Upholding the highest levels of professionalism, adhering to regulations, and paying meticulous attention to even the smallest details.
• Align with Aviation's stringent requirements by bringing my unwavering commitment to providing superior service and expertise.

*With extensive experience in customer service and a strong desire to provide exceptional service to each and every one, I am poised to contribute to the success of the organization. While I know certain emergency situations may require the cabin crew to be flexible, I also believe protocols are in place for a reason. In the end, the safety of the passengers is my top priority*

• Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
• Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
• Maintained a professional and welcoming atmosphere for players with excellent communication skills.
• Answered players questions and resolved disputes to provide excellent customer service.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

• Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
• Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
• Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
• Increased player loyalty by developing personalized relationships and providing exceptional guest service.
• Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
• Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
• Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
• Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
• Utilized knowledge of gaming regulations to ensure compliance at all times while maintaining a welcoming environment for guests.
• Conducted regular follow-up with guests, addressing concerns or feedback to maintain high satisfaction levels.
• Maintained customer loyalty to casino with expert and immediate handling of complaints.
• Assisted Executive Hosts in caring for VIP guests while they are absent.