Annalyn Pupke
Delmar,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
The Malverne Pastry Shop
01.2020 - 08.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Front Desk Worker
Cushwa-Leighton Library
08.2022 - 05.2023
- Managed reserve desk collection of reference materials.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Located requested books on shelves and in library database and fetched items for patrons.
- Maintained library databases to support accuracy and availability in circulation systems.
- Trained and supervised library staff, volunteers and other personnel.
- Greeted patrons warmly and offered to assist with issues or needs.
Camp Counselor
Camp Anchor
06.2016 - 08.2020
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Worked with children and adults of varying age, interest, skill, and developmental levels.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Encouraged team building to increase camaraderie, trust and rapport.
- Prepared reports for management regarding status and progress of recreational activities.
Education
Completed coursework in Speech Language Pathology -
Saint Mary's College
Notre Dame04.2024
Completed Coursework in Speech Language Pathology -
Molloy College
Rockville Centre, United States12.2021
Skills
- Building rapport
- Data Collection
- Quality Assurance
- Flexible Schedule
- Telephone Etiquette
- Sales expertise
- Positive Reinforcement
- Relationship Building
- Effective Communication
Timeline
Front Desk Worker
Cushwa-Leighton Library
08.2022 - 05.2023
Server
The Malverne Pastry Shop
01.2020 - 08.2023
Camp Counselor
Camp Anchor
06.2016 - 08.2020
Completed coursework in Speech Language Pathology -
Saint Mary's College
Completed Coursework in Speech Language Pathology -
Molloy College
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