ANNALYN TACUYO

Amazon Payroll Thailand and Vietnam (September 2024 to Current)

• Managed the complete payroll process for Thailand and Vietnam operations, ensuring accurate payments and full compliance with local laws.

• Processed monthly payroll including salaries, bonuses, and stock units (RSUs) for all employees

• Handled international payments in multiple currencies through HSBCnet

• Ensured compliance with Thailand and Vietnam tax, social insurance, and labor regulations

• Expert in multiple financial systems including HSBCnet, PeopleSoft, and proprietary Amazon platforms

• Generated and analyzed complex financial reports for senior management review

• Managed data integrity across multiple systems ensuring accurate financial reporting

• Maintained payment tracking systems for enhanced visibility

• Coordinated with HR, Finance teams and external partners

• Maintained perfect audit compliance record

• Protected sensitive employee information

• Managed relationships with banks and vendors

Amazon Payroll Philippines (August 2023 to September 2024)

• Managed end-to-end statutory compliance processes including PEZA reports, PhilHealth, SSS, and HDMF (Pag-ibig) of employees

• Administered monthly payroll validation ensuring accuracy of multiple compensation elements including base salary, statutory deductions, bonuses, and special allowances

• Processed and reconciled statutory fund remittances worth through HSBC PesoNet and UnionBank platforms

• Maintained 100% accuracy in employee master data management, including new hire registrations, terminations, and bank account validations

• Streamlined the bank account verification process through penny testing implementation, reducing errors by [percentage if known]

• Executed daily new employee uploads to UnionBank and managed reference code distribution with zero delays

• Tracked and processed SSS loans, garnishment reports, and statutory deductions ensuring compliance with Philippine labor laws

• Generated and maintained comprehensive documentation including Special Bank Receipts (SBR) and statutory compliance reports

• Collaborated with Payroll Vendor and New Joiners Support Team to resolve data discrepancies and ensure accurate statutory registrations

• Maintained tracking systems for FBT entries, SSS loans, and statutory fund reconciliation

Technical Skills: • Systems: UnionBank platform, HSBC PesoNet, OneHub, GPC, PFA (Pega)

• Software: MS Office Suite (Word, Excel, PowerPoint)

• Specialties: Payroll Data validation, Benefits Administration and Statutory Compliance

• Managed end-to-end processing of SSS maternity claims and sickness benefits for employees
• Administered SSS and HDMF loan applications and coordinated payroll deductions
• Processed and reconciled statutory remittances, ensuring 100% compliance with government regulations
• Served as primary liaison officer for all government claims and agency communications
• Generated and submitted comprehensive employment reports to government agencies
• Maintained accurate documentation for employee government registrations and updates
• Processed pre-employment requirements and new hire government registrations
• Tracked and managed document submissions through online systems
• Managed HMO administration and medical reimbursement processing
• Resolved employee queries through ticketing system with satisfaction rate
• Coordinated multiple client accounts simultaneously
• Processed and tracked employee loan deduction requests
• Reconciled and resolved historical unpaid statutory remittances
• Tracking and correcting employer-employee record discrepancies
• Streamlined bank online payment processes for statutory remittances
• Maintained up-to-date knowledge through regular attendance at government agency seminars
• Technical Skills
• Proficient in both manual and online government portal systems
• Experienced in HMO administration systems
• Skilled in document management and tracking systems
• Knowledge of payroll and benefits administration software

• Managed end-to-end statutory payments and compliance for SSS, PHIC, and HDMF, ensuring 100% timely submissions and accuracy
• Administered bi-monthly payroll processing for multiple client accounts, maintaining strict adherence to deadlines and compliance requirements
• Processed and calculated employee benefits including sickness, compensation, and maternity claims while ensuring regulatory compliance
• Developed and maintained strong client relationships through regular communication, site visits, and prompt issue resolution
• Generated and analyzed weekly monitoring reports for tracking document submissions and compliance status
• Conducted refresher training sessions for Benefits Administration team members to ensure consistent service quality
• Streamlined documentation processes by implementing efficient filing systems and tracking mechanisms
• Coordinated with government agencies for regulatory updates and compliance matters through regular site visits
• Managed pre-employment documentation process, ensuring complete and accurate employee records
• Utilized government online platforms for efficient employee status updates and benefit processing
• Created and maintained comprehensive CSV files and Special Power of Attorney (SPA) documentation
• Participated in employee fairs and client events as a company representative
• Demonstrated expertise in troubleshooting client concerns and providing timely solutions
• Implemented systematic approach for billing and collection management
• Established effective monitoring systems for tracking document completeness and submission deadlines
• Key Skills:
• Statutory Compliance
• Payroll Administration
• Benefits Processing
• Client Relationship Management
• Documentation Management
• Report Generation and Analysis
• Training and Development
• Problem-solving
• Government Relations
• Data Management

• Managed comprehensive digital employee databases and electronic filing systems for 201 files, ensuring 100% compliance and accuracy in personnel documentation
• Administered end-to-end payroll processing, including salary disbursements and final settlements while maintaining strict accuracy in all compensation calculations
• Oversaw benefits administration including HMO and insurance programs, enhancing employee satisfaction and retention through efficient processing
• Developed and maintained tracking systems for employee interventions, allegations, and outcomes, ensuring proper documentation and follow-through
• Processed and verified compensation documentation, benefits enrollment, and policy compliance to support organizational retention strategies
• Served as primary liaison between HR department and administrators, efficiently addressing queries and resolving concerns from both internal and external stakeholders
• Executed timely processing of invoices and payment documentation, maintaining accurate financial records
• Implemented standardized filing protocols for employee documentation, improving data accessibility and record-keeping efficiency
• Coordinated with multiple departments to ensure accurate and timely resolution of employee documentation requests

• Helped customers daily with finding products and answering questions about store items
• Operated cash register accurately, handling daily transactions
• Kept store neat and clean by organizing shelves, restocking items, and maintaining tidy checkout area
• Worked extra hours during busy holiday seasons to help the team meet customer demands
• Greeted customers with a smile and helped them find what they needed in the store
• Used point-of-sale system to process different types of payments (cash, credit cards, gift cards)
• Packed fragile items carefully to make sure they wouldn't break during transport
• Built customer loyalty by explaining and signing up customers for store rewards program
• Made sure prices were correct by checking items properly
• Worked well with team members during busy times to keep lines moving quickly