Summary
Overview
Work History
Education
Skills
Timeline
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Anna M Peters

Saint Paul,MN

Summary

Store Manager is a role I would embrace with enthusiasm & determination. Given the opportunity, I would continue developing the existing team and emphasize the importance of Sephora Values as an anchor to excellent client service, as well as D&I. My journey with Sephora is full of beautiful moments that challenged growth & cultivated a strong sense of resilience, attributes I would continue to display as Store Manager. I am thrilled to be considered for this role!

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Sephora
Roseville, Minnesota
04.2021 - Current


  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer feedback to significantly raise customer satisfaction ratings & provide an inclusive shopping environment (NPS)
  • Supervised and evaluated staff of 20, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Weekly schedule writing, including payroll management & sales forecast for a high volume location

Services Lead

Sephora Rosedale
Roseville, MN
10.2020 - 04.2021
  • Managed sales floor & beauty advisors while coaching in the moment to maintain strong awareness of client service model (GGTS)
  • Preparing and managing Licensed Beauty Advisor in upcoming launch of paid services
  • Oversees brand communications and partnerships for incoming sales support and events
  • Works closely with peers and exempt managers to provide clear and focused direction to beauty advisors so our client's receive the very best service
  • Provides consistent and constructive coaching throughout each day to ensure we are living the values to the fullest

Talent & Business Operations Manager

Sephora Woodbury
Woodbury, MN
07.2018 - 10.2020
  • Assisted in management & training of new store opening (Woodbury location)
  • Executed weekly schedule and managed payroll in partnership with the Store Director
  • Oversaw operational logistics including shipping/receiving, merchandising, floor sets & cycle counting.
  • Ranked among the top store in Sephora for overall performance (2019)
  • Consistently drove field objectives and KPIs in line with company's vision and initiatives
  • Strong customer service and sales skills that exemplifies Sephora Values & Get/Give/Teach/Sell sales model

Education Lead

Sephora Mall of America
Bloomington, MN
01.2015 - 06.2018

Skincare Lead

Sephora Mall of America
Bloomington, MN
01.2013 - 01.2015

Cashwrap Coordinator

Sephora Mall of America
Bloomngton, MN
01.2012 - 01.2013

Education

Associates Degree of Applied Business - Paralegal Studies

Brown Mackie College
2009

Skills

  • Strengths in Sephora Values and tying daily tasks and coaching conversations back to values
  • People-centric leadership style; “i” on DiSC profile
  • Embraces new challenges and change with enthusiasm
  • Solution-oriented with a growth mindset
  • Skilled in 'living in the gray' when assessing needs of the business & managing a high volume team

Timeline

Assistant Store Manager

Sephora
04.2021 - Current

Services Lead

Sephora Rosedale
10.2020 - 04.2021

Talent & Business Operations Manager

Sephora Woodbury
07.2018 - 10.2020

Education Lead

Sephora Mall of America
01.2015 - 06.2018

Skincare Lead

Sephora Mall of America
01.2013 - 01.2015

Cashwrap Coordinator

Sephora Mall of America
01.2012 - 01.2013

Associates Degree of Applied Business - Paralegal Studies

Brown Mackie College

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Anna M Peters