Annama Brown
Pembroke Pines
Summary
Seasoned Operational Manager accustomed to formulating effective performance achieving consistent growth; provided exceptional customer service to promote brand loyalty. Motivational leader skills at building relationships with customers and employees; adherence to ethics and compliance policies.
Overview
19
19
years of professional experience
Work History
Operations Manager
Floor & Decor Holdings Inc.
07.2021 - 05.2024
- Supervised operations staff of 80+ and kept employees compliant with company policies and procedures. Well versed with handling GL/WC claims within company and state guidelines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth with the company.
- Conducted recruiting, hiring, payroll, interviews, scheduling, and training of new hires and associates. Participated in numerous job fair events.
- Developed and implemented strategies to maximize customer satisfaction through in store, Yelp, and Google reviews (From 2.5 to 4.3 Stars within 18 months).
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits and trends. Great strength building store moral while being passionate about results.
- Conducted regular performance reviews and annual, identifying areas for opportunity, improving and developing action plans to address them.
Assistant Operational Manager
Lowe's
06.2013 - 02.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities; employee management by developing schedules for 53 front end associates, tracking time and administering payroll for 185 associates.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly yet professional approach; helped team members maintain business professionalism by coaching each on behavior.
- Developed operations team on best practices, company policies and service excellence standards; generated operational reports for Store Manager, District Manager, and Market Asset Protection Manager. Access and run staffing and forecast report; Order Management report; Cycle Counts; Cashier Metric; Attendance report; Paying Install Bills, and Safe Management.
- Evaluated current operational strategies and recommend improvements. Checking emails to stay informed; worked banks Charge Back reports; set expectations for Lowe's team; access WIRE - Lowe's program; signed off on all cash office daily business folders, and solved customer related issues concerning deliveries.
Cash Office Supervisor
Sears Holdings
02.2005 - 09.2011
- Balanced all registers from previous day and prepared register bags for business.
- Executed variety of transactions throughout day, including cash, credit and debit card transactions.
- Prep daily business folders; order money to build banks (Tills), created and executed daily bank deposits, and ordered cash office supplies.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Hired, trained, supervised and motivated team of 3 retail professionals to provide knowledgeable and fast service.
Education
Associate of Science - Health Services Administration
Rollins College
Winter Park, FL05.2006
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05.2003
Skills
- Strong in Leadership, Interpersonal & Communication
- Experienced with Onboarding, Training & Development (Workday)
- Well Versed with Conflict Resolution
- Exceptional Customer Service
- Talent Acquisition Recruiting
- Payroll Administrator (Kronos)
- Strong Employee Relations
- Experienced in Safety Management (OSHA)
Accomplishments
- Received edification from Regional Manager for outstanding performance leadership, and coordination of the market's #1 customer service department.
- Led Floor & Decor South Florida District in Making Strides Against Breast Cancer campaign for Broward County from 2021-2023.
- Store Manager Workshop Graduate
Timeline
Operations Manager
Floor & Decor Holdings Inc.
07.2021 - 05.2024
Assistant Operational Manager
Lowe's
06.2013 - 02.2021
Cash Office Supervisor
Sears Holdings
02.2005 - 09.2011
Associate of Science - Health Services Administration
Rollins College
High School Diploma -
Royal Palm Beach High School
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