Summary
Overview
Work History
Education
Skills
Timeline
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Anna Mae Last

St. Petersburg,FL

Summary

Outgoing customer service professional eager to contribute 9 years of experience and knowledge to a talented team. Driven to go above and beyond to meet sales objectives, while focusing attentively on guest satisfaction and quality service. An excited, passionate, and bubbly spirit that loves to build one on one relationships with the clientele.

Overview

9
9
years of professional experience

Work History

Apparel Coordinator

Sierra Trading Post
West Bend, WI
11.2022 - Current
  • Managed day-to-day operations of the department including scheduling tasks, assigning duties, and supporting the efficient flow of apparel from the back room to the sales floor.
  • Coordinated with other departments to ensure projects were completed on time and within flow expectations.
  • Coordinated with other supervisors, combining group efforts to maximize flow time and achieve goals.
  • Envisioned, designed, and created apparel features to highlight seasonal trends using both creativity and practicality.
  • Coached, led, and implemented guiding strategies to help associates feel confident, supported, heard, seen, and valued.
  • Managed cash office, cash handling, customer concerns, opening and closing procedures of the store, and various manager on duty necessities.

Key Holder

Rogan's Shoes
West Bend, WI
08.2017 - 11.2022
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of one on one customer service.
  • Assisted with team responsibilities by cleaning, managing the cash register, training new and current employees, and product merchandising.
  • Oversaw store operations by counting cash drawers, counting deposits, opening and closing the store, delegating tasks, and supervising the staff.
  • Engaged with customers to build trusted business relationships, and promote long-term loyalty for increased sales.
  • Increased sales by promoting new and current offerings, while maintaining knowledge of merchandise, sales, and key product features.
  • Worked carefully and attentively with each customer to provide the perfect product for their own personal needs and desires.

Sales Associate

Marshalls
West Bend, WI
05.2015 - 05.2019


  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and regular sales while also assisting customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Provided positive first impressions to welcome existing, new and potential customers.

Education

High School Diploma -

West Bend East High School
West Bend, WI

Skills

  • Flexible Work Schedule
  • Delegation and Supervision
  • Cash Handling and Organization
  • Customer Service Management
  • Staff Coaching and Training
  • Sales Leadership
  • Handling Complaints and Inquiries
  • Merchandise Promotion and Display
  • Relationship Building
  • Willingness to Learn
  • Social Perceptiveness
  • Service-Oriented
  • Positive Attitude

Timeline

Apparel Coordinator

Sierra Trading Post
11.2022 - Current

Key Holder

Rogan's Shoes
08.2017 - 11.2022

Sales Associate

Marshalls
05.2015 - 05.2019

High School Diploma -

West Bend East High School

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Anna Mae Last