Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Annamalai Natarajan

Columbus,OH

Summary

AI Solution Architect and technology leader with over 20 years of experience delivering enterprise-scale digital transformation and modernization initiatives. Deep expertise in Generative AI, LLMOps, ERP Data Migrations, and cloud-native architectures. Proven track record delivering end-to-end solutions from strategy, vision, and MVP design to enterprise-wide deployments that achieve measurable business outcomes. Recognized for leading cross-functional teams to build secure, scalable, and customer-centric digital products. Adept at translating complex business challenges into innovative technology solutions, using agile roadmaps, rapid prototyping, and iterative delivery to accelerate adoption and impact.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Technology Innovation Program

GREIF, Delaware, OH
01.2020 - 04.2025
  • Directed comprehensive AI/ML and digital transformation initiatives, developing strategic roadmaps and implementation frameworks for enterprise-wide technology adoption.
  • Orchestrated AI/Gen AI adoption strategy, implementing Vision AI (Machine Guarding, PPE, Fire Detection) and Generative AI tools (Glean, Writer, ChatGPT Enterprise, M365 Copilot), resulting in 30% increase in operational efficiency.
  • Designed and deployed custom chatbots using Glean App Studio, Writer Studio, and custom GPTs, increasing employee self-service capabilities by 40% and reducing support tickets by 35%.
  • Implemented VR training programs for safety procedures (Lockout Tagout, Railcar Chemical Unloading), reducing workplace incidents by 50%
  • Conducted hands-on research and prototyping using LangChain, LangGraph, HuggingFace and Python to design optimized AI workflows for specific business problems.
  • Experimented fine tuning techniques like LoRA, PEFT, Hugging Face Transformers using Llama models.
  • Led AI Center of Excellence Execution Team, collaborating with Business Council and Data Governance to establish and launch 25+ enterprise-wide AI use cases while ensuring security/privacy compliance
  • Developed strategic vendor relationships for R&D initiatives, ongoing support, and scaled technology deployments, optimizing technology investment efficiency by 20%.
  • Partnered with C-suite executives and cross-functional leaders to align technology capabilities with business objectives, contributing towards a 45% improvement in technology adoption rates
  • Oversaw a $3 million innovation portfolio budget, optimizing investments to achieve a 40% ROI across pilot and scaled initiatives.
  • Created and executed comprehensive communication strategies increasing technology adoption across business units

Global Infor LN Technology Lead

GREIF, Delaware, OH
07.2009 - 12.2019
  • Led enterprise-wide ERP technology strategy and operations, managing global infrastructure and integration architecture for business-critical systems.
  • Directed full-stack Infor LN systems management and peripheral integrations across global locations, supporting 4000 users and business processes
  • Managed technical team of 15 support analysts, establishing performance metrics that improved resolution times and increased customer satisfaction
  • Implemented comprehensive support team training program, resulting in an improvement in first-call resolution rates and reduction in escalations
  • Architected technical design frameworks for new system implementations, reducing deployment time and integration issues
  • Developed talent acquisition and retention strategy for technical teams, reducing turnover and improving knowledge continuity
  • Led customer escalation management process, implementing proactive monitoring that reduced critical incidents and improved customer satisfaction
  • Established continuous improvement framework that identified process enhancements, improving system performance by 20% and reducing operational costs
  • Provided mentorship and professional development for team members, boosting internal promotion rate and team capabilities

Developer / Administrator / Integration Architect

GREIF, Delaware, OH
12.2001 - 06.2009
  • Managed technical development and integration of enterprise systems, focusing on automation and business process improvement.
  • Designed, developed and maintained Infor LN modules for business functions, ensuring system stability and performance while supporting 4000 users
  • Automated Order-to-Cash workflows, reducing processing time and error rates
  • Streamlined B2B integrations (Elemica, OpenText, Conexiom, Ariba, Tungsten), resulting in faster transaction processing and a reduction in manual interventions
  • Developed custom applications that improved operational efficiency and reduced process complexity
  • Implemented Oracle Transportation Management (OTM) and BluJay Transportation systems, significantly optimizing planning and tracking capabilities with third-party providers

Education

Bachelor of Engineering - Computer Science

Madras University

Skills

  • Generative AI Platforms (Glean, Writer, OpenAI, HuggingFace) Vector Database & RAG Pipelines Agile Project Management (Certified SAFe 60 POPM) Product Ownership & Backlog Management Innovation Strategy MVP Development & Scalable Delivery AI/ML & Gen AI Integration Agentic AI Solution Customer-Centric Solutioning ERP & Application Suite Ownership Vision AI Deployment Cross Functional Leadership Risk Management & Governance
  • AI/ML Concepts: LLM, Dense, MoE, Hybrid Architecture, Prompt Engineering, Fine-Tuning, RAG, Vector Databases
  • Enterprise AI Productivity: AWS Q for Business, M365 Copilot, Glean, Writer, ChatGPT Enterprise, HeyGen, Pictory AI, NotebookLM
  • Frameworks: Phidata, LangChain, LangGraph, Crewai, AWS Bedrock
  • Tools: Python, Pandas, NumPy, Groq Cloud, Google Colab, Ollama, Infor LN, NON, Low-code development tools
  • ERP: Infor LN (Full Stack) with Oracle , Infor ION (Integration Platform)
  • Business Integrations: EDI, B2B, Elemica, OpenText, Ariba, Tungsten, E-Invoicing, Conexiom

Certification

SAFe 6.0 POPM / AWS Certified Cloud Practitioner / AWS Certified AI Practitioner / Python / Infor LN / Digital Transformation from MIT (From AI, IoT, Cloud, Blockchain, Cybersecurity) / Gen AI - Writer

LANGUAGES

English, Tamil

Timeline

Lead Technology Innovation Program

GREIF, Delaware, OH
01.2020 - 04.2025

Global Infor LN Technology Lead

GREIF, Delaware, OH
07.2009 - 12.2019

Developer / Administrator / Integration Architect

GREIF, Delaware, OH
12.2001 - 06.2009

Bachelor of Engineering - Computer Science

Madras University

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Annamalai Natarajan