ANNAMALAI RAVI

• Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
• Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
• As the Solution Architect at SRS Consulting Inc, I was the sole owner of the RD50 (Technical Design Document) preparation for the Project: Integrating Cisco Meraki with Service & Logistics. In this role, I undertook the following responsibilities:

1. Requirements Analysis: Extracted technical requirements from the MD50 document to define the technical approach.

2. Technical Design: Developed the system architecture, created detailed technical specifications, and designed data models and integration methods.

3. Documentation: Authored the RD50 document, ensuring all technical aspects of the project were accurately and comprehensively documented.

4. Review and Approval: Managed the review process, incorporated feedback from stakeholders, and obtained formal approval for the document.

• Implemented a data-driven approach to optimize customer experience, resulting in a 10% reduction in customer support issues and an increase in customer satisfaction by 20% for a San Jose-based tech conglomerate.
• Role: Software Engineer at Client side (Solution Architect from Primary company).
• Managing 24X7 support model making sure to achieve best in class system uptime/availability for all of business applications across global service logistics & operations.
• Guide the team where we have 30+ members by helping them to understand the complex codes in Oracle PL-SQL and logic in package, procedure and functions for better visibility to resolve the incidents quickly.
  SPOC for Clientʼs Escalations which affects the business and worked in both the Agile and Scrum methodology.
• Reviewing the escalated Incidents, Approving the Change Requests which impact our applications, Driving RCA Presentation calls to the customer and Scrum.
• Maintaining the P1/2 Calls RCA Deck, New project KT documents, Transition plans, etc. Participating in providing the estimates for billing to clients.
• Familiarity with Incident, Problem and Change management frameworks.
• The Security Operations organization focuses on the scanning, identification, and triaging of vulnerabilities across the IT organization.
• Partner with the Security and Trust (STO) and IT Organizations to manage the coordination of remediation efforts of critical and high vulnerabilities.
• Minimize exposure by using real-time monitoring, alerting, and to quickly identify and resolve endpoint patching and configurational issues.

• Overall Oracle Planning and Finance module support team lead for Customer Experience Planning & Finance business.
• Take ownership and engage the necessary stake holders and Infra teams to resolve the critical vulnerability issues.
• Highly sophisticated problem-solver engaged both strategically and tactically.
• Managing 24X7 support model making sure to achieve best in class system uptime/availability for all of business applications across global service logistics & operations.
• Led to incorporate many proactive alerts and monitoring for
  Incident prevention integrating with Robotics Process Automation using UIPath tool.
• Has worked in both the Agile and Scrum methodology.
• Driving RCA Presentation calls to the customer and Scrum.

• Client: American multinational automobile manufacturer headquartered in Dearborn, Michigan, United States.
• Lead technology analyst for the APAC and EMEAR operations of an automobile major.
• Have been to Philippines country for completing the setup of new application server and to explain the concepts to our clients and done with the set up successfully in 2013.
• Experienced in development, implementation and integration phases of project life cycle (SDLC).
• Closely involved in requirements analysis and process improvement of the business applications.
• Single point of contact (IT) for business customers in three key APAC countries. Led a team of 4+ that handles operations for multiple countries in the APAC region.
• Adept in end-to-end development of software products from requirement analysis to system study, designing, coding, testing, debugging, implementation and documentation.