Annamalai Saminathan Prakash
Toledo,OH
Summary
Proficient Assistant System Engineer with 2.7 years of experience using monitoring tools to troubleshoot performance systems and network alerts. Skilled at generating reports and performing physical equipment movement requests. Articulate communicator committed to exceeding service level goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Worker
Freshers
Toledo, OH
08.2022 - 05.2023
- Made food according to standard recipes with requested changes for customer satisfaction.
- Managed 20+ Customers everyday and helped in increasing sales
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed and maintained positive relationships with customers to enhance service.
Assistant System Engineer
Tata Consultancy Services
New Delhi, New Delhi
11.2018 - 09.2022
- Assisted employees with resolving network problems at remote locations.
- Optimized networked software and operating systems by applying updates and patches.
- Managed Over 50 calls per day and provided solution
- Analyzed security logs to determine and alleviate network threats.
- Completed software updates and assessed security patches for optimized computer use.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Delivered helpdesk service and support to customers.
- Maintained computer systems, installed and upgraded new systems.
- Managed organizational hardware and software license agreements and decommissioned defunct licenses.
Education
Master Of Business Administration - Information Systems
University of Toledo
Toledo, OH05.2023
Bachelor Of Science - Computer Science
Loyola
Chennai05.2018
Higher Secondary Certificate -
Velammal
Chennai05.2015
Secondary School Leaving Certificate -
Velammal
Chennai05.2013
Skills
- Managing Multiple Tasks
- Internal and External Communications
- Complex Problem-Solving
- Team Leadership
- Analytical Thinking
- Leadership
- Communication
Certification
- Digital Marketing - Feb 2022
- IBM Data Analyst - Current
- Google Project Management- Current
INTERNSHIPS
- Metecno India Private Limited - Computer Engineer Intern (Full Time)- Championed Internal IT Service
- Suvidha Foundations, Chennai - Project Management Intern (Part Time)- Worked as intermediate between organization and their customers
Languages
Tamil
Native or Bilingual
English
Full Professional
Hindi
Limited Working
French
Elementary