Summary
Overview
Work History
Education
Skills
Certification
INTERNSHIPS
Languages
Generic
Annamalai  Saminathan Prakash

Annamalai Saminathan Prakash

Toledo,OH

Summary

Proficient Assistant System Engineer with 2.7 years of experience using monitoring tools to troubleshoot performance systems and network alerts. Skilled at generating reports and performing physical equipment movement requests. Articulate communicator committed to exceeding service level goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food Service Worker

Freshers
Toledo, OH
08.2022 - 05.2023
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Managed 20+ Customers everyday and helped in increasing sales
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed and maintained positive relationships with customers to enhance service.

Assistant System Engineer

Tata Consultancy Services
New Delhi, New Delhi
11.2018 - 09.2022
  • Assisted employees with resolving network problems at remote locations.
  • Optimized networked software and operating systems by applying updates and patches.
  • Managed Over 50 calls per day and provided solution
  • Analyzed security logs to determine and alleviate network threats.
  • Completed software updates and assessed security patches for optimized computer use.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Delivered helpdesk service and support to customers.
  • Maintained computer systems, installed and upgraded new systems.
  • Managed organizational hardware and software license agreements and decommissioned defunct licenses.

Education

Master Of Business Administration - Information Systems

University of Toledo
Toledo, OH
05.2023

Bachelor Of Science - Computer Science

Loyola
Chennai
05.2018

Higher Secondary Certificate -

Velammal
Chennai
05.2015

Secondary School Leaving Certificate -

Velammal
Chennai
05.2013

Skills

  • Managing Multiple Tasks
  • Internal and External Communications
  • Complex Problem-Solving
  • Team Leadership
  • Analytical Thinking
  • Leadership
  • Communication

Certification

  • Digital Marketing - Feb 2022
  • IBM Data Analyst - Current
  • Google Project Management- Current

INTERNSHIPS

  • Metecno India Private Limited - Computer Engineer Intern (Full Time)- Championed Internal IT Service
  • Suvidha Foundations, Chennai - Project Management Intern (Part Time)- Worked as intermediate between organization and their customers



Languages

Tamil
Native or Bilingual
English
Full Professional
Hindi
Limited Working
French
Elementary
Annamalai Saminathan Prakash