Anna Maria Apostolopoulou
Mount Prospect,IL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Avli LLC
05.2019 - 01.2021
- Managed reservations and waitlists efficiently to optimize table turnover and minimize wait times
- Assisted the management team by supporting daily operations and addressing guest inquiries
- Utilized restaurant Toast software and performed customer service
Manager
Avli LLC
01.2021 - 04.2022
- Analyzed restaurant operations using SQL and Excel, achieving an 8-10% profitability boost and a 12% improvement in sales
- Developed code to extract and analyze data for customer feedback in order to enhance guest experience
- Applied analytical techniques to optimize inventory, reducing waste and improving cost efficiency
Catering and Events Coordinator
Avli LLC
04.2022 - 09.2023
- Streamlined event planning processes using Tripleseat, increasing team productivity by 17%
- Managed event logistics and client communications, achieving high satisfaction ratings
- Created dashboards in Tableau to track sales performance and visualize customer feedback trends
Substitute/Teacher Assistant
Plato Academy, IL
01.2024 - 05.2024
- Delivered lesson plans using Microsoft PowerPoint maintaining a positive learning environment
- Adapted to diverse classroom settings, utilizing Google Sheets to track attendance and student progress
- Provided feedback on student performance, preparing detailed reports with Microsoft Word
Junior/Assistant Sales Manager
Konstantino Jewelry, IL
06.2022 - 08.2023
- Meeting with clients to determine their needs, discussing products and services, and closing deals
- Conducting market research to identify potential opportunities for growth
Assistant Water Polo Coach
Township High School District d214
06.2019 - 07.2019
- Teaching specific water polo skills and techniques to younger players
- Mentoring younger players in their life and emotional well being
- Leading a group to accomplish their season's goals
Education
Master's - Data, Insights, and Analytics Program
University of Wisconsin-Madison-School of Business
12-2025
Bachelor's - Business Management
University of Illinois at Chicago (UIC)
12.2022
Skills
- Python
- SQL
- Machine Learning
- PowerPoint
- Google Sheets
- Amazon Web Services
- TripleSeat
- Toast
- Data and Time Management
- Interpersonal Communication
- Customer Service
- Problem Solving
- Leading a team of diversely skilled employees
Certification
Google Advanced Data Analytics Professional Certificate, 02/01/25
Languages
English
Native or Bilingual
Greek
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Substitute/Teacher Assistant
Plato Academy, IL
01.2024 - 05.2024
Junior/Assistant Sales Manager
Konstantino Jewelry, IL
06.2022 - 08.2023
Catering and Events Coordinator
Avli LLC
04.2022 - 09.2023
Manager
Avli LLC
01.2021 - 04.2022
Assistant Water Polo Coach
Township High School District d214
06.2019 - 07.2019
Hostess
Avli LLC
05.2019 - 01.2021
Bachelor's - Business Management
University of Illinois at Chicago (UIC)
Master's - Data, Insights, and Analytics Program
University of Wisconsin-Madison-School of Business
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