Anna Maria Fassett
Granada Hills,California
Summary
I am a dependable, responsible, and successful worker. I persevere through any challenge thrown my way. I am friendly, enthusiastic, hardworking, and willing to help whenever and wherever I am needed. I love helping others in any way possible, and doing so with a smile on my face.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front-line Server at Restaurant
Salata Salad Bar
01.2021 - 12.2023
- Enhanced customer satisfaction by providing efficient and courteous service to all patrons.
- Maintained a clean and organized serving area for optimal efficiency and presentation.
- Assisted in the preparation of food items, ensuring high quality and timely service to customers.
- Collaborated with kitchen staff to expedite orders and ensure accuracy, resulting in a positive dining experience for guests.
- Handled cash transactions accurately, promoting trustworthiness and reliability among team members.
- Provided expert knowledge of menu items, ingredients, and dietary restrictions to accommodate diverse customer needs.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones.
- Adhered to strict hygiene standards while handling food items, maintaining the safety and well-being of customers at all times.
- Trained new front line servers on proper procedures and techniques, fostering a consistent level of service across the team.
- Streamlined beverage refill process by efficiently monitoring table statuses throughout shifts.
- Managed large groups effectively through timely order-taking, communication with kitchen staff, and attentive service delivery.
- Balanced multiple priorities simultaneously during busy periods without sacrificing attention to detail or quality of service provided.
- Assisted with daily setup and breakdown procedures of restaurant equipment, ensuring readiness for each shift''s operations.
- Collaborated effectively with team members to complete daily side work tasks, maintaining a clean and well-stocked serving environment.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
Summer Camp Counselor
Total Equestrian Experience
06.2017 - 08.2019
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Ensured safety of children around horses
- Signed kids in and out, talking to parents.
Education
No Degree - Psychology
University of California At Santa Cruz
Santa Cruz, CA06.2026
High School Diploma -
Bishop Alemany High School
Mission Hills, CA05.2022
Skills
- Cash Handling Expertise
- Professional Appearance
- Order Accuracy
- Salesmanship
- Responsible
- Comfortable with talking to anyone
- Personable
- Customer Service
- Patience and empathy
- Strong multitasking
- Team player mentality
- Positive attitude
Languages
English
Full Professional
Certification
Food Handlers Certificate, CPR certified
Timeline
Front-line Server at Restaurant
Salata Salad Bar
01.2021 - 12.2023
Summer Camp Counselor
Total Equestrian Experience
06.2017 - 08.2019
No Degree - Psychology
University of California At Santa Cruz
High School Diploma -
Bishop Alemany High School
Food Handlers Certificate, CPR certified
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