Annamaria Petrosino
Bronx,NY
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Professional in customer service with track record of delivering high standards of hospitality. Consistently maintained welcoming atmosphere and effectively managed smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress Position
Waterfront NYC
09.2020 - Current
- Delivered exceptional customer service, enhancing dining experience and ensuring guest satisfaction.
- Managed order accuracy and timely delivery, contributing to efficient restaurant operations.
- Trained new staff on menu items and service protocols, fostering team development.
- Collaborated with kitchen staff to streamline food preparation processes for improved efficiency.
- Handled cash register operations, maintaining accurate financial transactions throughout shifts.
- Resolved guest complaints promptly, reinforcing positive relationships and repeat business.
- Assisted in inventory management, ensuring adequate stock levels of supplies and beverages.
- Implemented best practices for cleanliness and safety standards within the dining area.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Sales Representative for Cutco
Vector Marketing Corporation
06.2020 - 11.2020
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Conducted product demonstrations and presentations to effectively communicate features and benefits.
- Analyzed customer feedback to improve service delivery and streamline sales processes.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Waitress Position
Giovanni's Restaurant
09.2017 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Assisted in inventory management, ensuring adequate stock levels of supplies and beverages.
- Resolved guest complaints promptly, reinforcing positive relationships and repeat business.
- Handled cash register operations, maintaining accurate financial transactions throughout shifts.
Secretary/ Filer
DJA Imports LTD
06.2019 - 08.2019
- Managed daily office operations, ensuring efficient workflow and communication among departments.
- Coordinated schedules and meetings for executives, optimizing time management and resource allocation.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Master's Degree - Homeland Security & Criminal Justice Leadership
St. John's University
Jamaica Queens05.2024
Bachelor's Degree - Homeland Security
St. John's University
Jamaica Queens01.2023
Skills
- Ability to multitask efficiently
- Utilizes language persuasively
- Strong organizational skills
- Quick learner and problem solver
- Experience with Microsoft Office
- Time Management
- Listens and Communicates Effectively
- Customer service
- Team collaboration
- Complex Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Completed FEMA IS- 100.C
Languages
Italian
Native or Bilingual
Timeline
Waitress Position
Waterfront NYC
09.2020 - Current
Sales Representative for Cutco
Vector Marketing Corporation
06.2020 - 11.2020
Secretary/ Filer
DJA Imports LTD
06.2019 - 08.2019
Waitress Position
Giovanni's Restaurant
09.2017 - 04.2020
Bachelor's Degree - Homeland Security
St. John's University
Master's Degree - Homeland Security & Criminal Justice Leadership
St. John's University