Annamaria Sataraka

Due to a system upgrade and backlog, assigned by Director of Operations to assist the department in processing Dwelling & Homeowners policies.

• Performed data entry tasks related to customer accounts and transactions.
• Participated in training sessions aimed at enhancing knowledge line of business
• Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
• Analyzed existing policies to determine whether they are still meeting current needs of clients.

• Established effective working relationships with co-workers across departments.
• Provided feedback and explanations for rating decisions to Director of Operations
• Performed quality assurance checks on completed ratings tasks
• Identified potential errors or discrepancies in rating data sets
• Collaborated with colleagues to ensure compliance with all applicable regulations and standards.
• Assisted in designing new procedures for collecting and interpreting rating information.
• Ensured that all rating activities were conducted ethically and professionally.
• Conducted extensive research on the subject matter to be rated.
• Provided technical support when needed during the course of a ratings project.
• Maintained up-to-date knowledge of current filings within the field of ratings assessment
• Report to director/management on potential areas of improvement related to rating activities.
• Executed routine tests on equipment according to company procedures.
• Recorded and documented test results to compare to expected results.
• Investigated software issues reported by users to replicate conditions and document findings for development teams.
• Trainer and mentorship to upcoming junior raters
• assist accounting department on transactions issues
• assist underwriter on rating question
• assigned to assist out of state regions within company, to assist with any Hawaii filings or assist with rating Hawaii insurance policies
• Assist Auditors regarding rating/premium results.
• assist audit clerk for policy processing
• Submit report on automobile statistical data to Home Office
• Identified production concerns and worked with supervisors to understand and remedy situations.
• Performed regression testing on new software releases to ensure existing functionality remained unaffected.

• Organized files according to established procedures.
• Reviewed existing documents for accuracy before archiving them electronically or physically.
• Analyzed areas for enhancement and executed corresponding modifications.
• Entered data into computer systems accurately and quickly.
• Operated a variety of office machines such as computers, copiers, scanners and faxes.
• Provided administrative support to departments within the organization.
• Maintained an inventory of office supplies and requested replenishment when necessary.
• Performed data entry duties efficiently while maintaining confidentiality of information.
• Typed and formatted letters, memos, reports, statements, forms and other documents from rough drafts or corrected copy using typewriter or computer.
• Proofread material for accuracy in spelling, grammar and punctuation.
• Developed efficient filing systems for easy retrieval of documents.
• Converted paper documents into digital files and added documents into database systems.
• Utilized fax machines, copiers and scanners to upload and send documents.
• Typed finished documents from rough drafts and dictation.
• Proofread documents and corrected errors in grammar, spelling and punctuation.
• Typing speed 98 words a minute