Anna Maria Stone
Server
Los Angeles,CA
Summary
Dynamic and results-driven professional with extensive experience in high-volume dining environments, notably at Marmalade Cafe. Proven track record in enhancing customer satisfaction through exceptional service and effective order management. Skilled in POS system operation and adept at fostering team collaboration to achieve operational excellence.
Overview
29
29
years of professional experience
Work History
Restaurant Server
Marmalade Cafe
07.2015 - 06.2025
- Provided exemplary customer service, ensuring positive dining experiences for guests.
- Assisted in taking and processing food orders accurately and efficiently.
- Maintained cleanliness of dining area, adhering to hygiene and safety standards.
- Collaborated with kitchen staff to ensure timely meal delivery and order accuracy.
- Supported team members during peak hours to enhance service efficiency.
- Adapted quickly to changing menu items and daily specials, enhancing guest knowledge.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Developed familiarity with POS systems for streamlined order entry and payment processing.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Increased sales significantly by upselling higher-end products to customers.
Manager and Server
Berri's Pizza Cafe
03.2010 - 10.2015
- Oversaw daily operations, ensuring alignment with strategic goals and optimizing workflow processes.
- Mentored team members to enhance performance and foster professional development within the department.
- Implemented process improvements that streamlined operations and reduced turnaround times effectively.
- Developed and executed training programs to elevate team capabilities and ensure compliance with industry standards.
- Maintained professional, organized, and safe environment for employees and patrons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Delivered exceptional customer service in high-volume dining environment.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Owner
Hott Spot Tanning
01.2008 - 06.2010
- Led strategic planning and implementation initiatives to drive business growth and profitability.
- Streamlined operations by identifying and executing process improvements for efficiency gains.
- Directed marketing strategies, enhancing brand visibility and customer engagement.
- Managed financial forecasting, budgeting, and reporting to ensure fiscal responsibility.
- Cultivated client relationships to expand business opportunities and foster loyalty.
- Oversaw staff development, providing mentorship and guidance to enhance team performance.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Manager
George's Spa and Hair Salon
05.2005 - 08.2008
- Led cross-functional teams to enhance operational efficiency and improve service delivery.
- Developed and implemented strategic initiatives to streamline processes and reduce costs.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Analyzed market trends to inform decision-making and drive business growth strategies.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Owner
LA Tanning
09.1996 - 11.2005
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- POS system operation
- Detail-oriented
- High volume dining
- Server etiquette
Timeline
Restaurant Server
Marmalade Cafe
07.2015 - 06.2025
Manager and Server
Berri's Pizza Cafe
03.2010 - 10.2015
Owner
Hott Spot Tanning
01.2008 - 06.2010
Manager
George's Spa and Hair Salon
05.2005 - 08.2008
Owner
LA Tanning
09.1996 - 11.2005
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