Annamaria Zimmardi
Holbrook
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
5
5
years of professional experience
Work History
Store Manager
Black Pearl Bubble Tea
Lake Grove
06.2024 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
At Home Decor Superstore
Bohemia
10.2023 - 05.2024
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored progress by establishing plans, and budgets and measuring results.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Created effective business plans to focus strategic decisions on long-term objectives.
Shift Supervisor
At Home Decor Superstore
Bohemia
04.2022 - 10.2023
- Read and interpret work order specifications and information to effectively plan, schedule, and carry out jobs.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Utilized POS systems efficiently for order processing and inventory management.
- Supervised and led employees to maintain productivity and customer service levels.
Shift Supervisor
CVS Pharmacy
Bayport
01.2021 - 04.2022
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted general manager with operations game plan and company initiatives implementation.
- Monitored staff performance to ensure quality standards were met.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Cashier
CVS Pharmacy
Bayport
07.2020 - 01.2021
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Helped customers find specific products, answered questions, and offered product advice.
- I answered customer questions about store policies and procedures.
- Accepted cash and credit card payments, issued receipts, and provided change.
Education
MBA - Business Management
Empire State University
Saratoga Springs, NY07-2025
BBA - Business Management
SUNY College At Old Westbury
Old Westbury, NY02-2024
Associate of Arts - Business Management
Suffolk County Community College
Selden, NY05-2022
Skills
- Business strategy
- Customer service
- Market research
- Data analysis
- Team leadership
- Employee training
- Inventory control
- Project management
Accomplishments
- Deans List at Old Westbury: Fall 2022, Spring 2023, Fall 2023
- Deans List at Suffolk: Fall 2020, Spring 2021, Fall 2021, Spring 2022
Timeline
Store Manager
Black Pearl Bubble Tea
06.2024 - Current
Store Manager
At Home Decor Superstore
10.2023 - 05.2024
Shift Supervisor
At Home Decor Superstore
04.2022 - 10.2023
Shift Supervisor
CVS Pharmacy
01.2021 - 04.2022
Cashier
CVS Pharmacy
07.2020 - 01.2021
MBA - Business Management
Empire State University
BBA - Business Management
SUNY College At Old Westbury
Associate of Arts - Business Management
Suffolk County Community College
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