Anna Marie Bridgman
Wichita
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Paul Mitchell The School. Proven ability to enhance guest relations and manage front office operations efficiently. Skilled in data entry and problem-solving, consistently delivering exceptional service while maintaining confidentiality and professionalism in high-pressure environments.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Paul Mitchell The School
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
National Guard Servicemember
Kansas National Guard
01.2023 - Current
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
Team Lead
Sonic DriveIn
03.2021 - 05.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Education
Bachelor of Arts - Education
Wichita State University
Wichita, KS05-2028
High School Diploma -
Northeast Magnet Highschool
Bel Aire, KS05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Data entry
- Team collaboration
- Hospitality services
- Front office management
- Sensitive information handling
- Work prioritization
- Guest relations
- Document management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 17 staff members.
Certification
- 13J FDC License - 2023-present
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Receptionist
Paul Mitchell The School
01.2024 - Current
National Guard Servicemember
Kansas National Guard
01.2023 - Current
Team Lead
Sonic DriveIn
03.2021 - 05.2024
Bachelor of Arts - Education
Wichita State University
High School Diploma -
Northeast Magnet Highschool
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