Anna Marie Casinova
Susanville,CA
Summary
Diligent Custodial Maintenance Worker with hands-on experience in maintaining clean and safe environments. Proven track record of effectively handling routine cleaning tasks and minor repairs. Demonstrated reliability and strong attention to detail in daily operations.
Overview
24
24
years of professional experience
Work History
Associate
Walmart
Susanville, California
05.2024 - Current
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Domestic Helper
Sarah May Yin
04.2011 - 02.2024
- Maintained a clean, safe, and organized home environment for family members.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
Customer Service Representative
SITEL
01.2007 - 02.2010
- Handled escalated calls efficiently, finding satisfactory resolutions for both customer and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Room Attendant
Baguio Country Club, Philippines
02.2001 - 02.2004
- Reduced guest complaints by maintaining high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Performed deep-cleaning assignments on regular basis to maintain hotel''s overall appearance and appeal for both new and returning guests alike.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring seamless transition from one task to another without any delays or complications.
Education
Bachelor of Science - Business Administration
St. Luis University
Philippines02.2008
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
Associate
Walmart
05.2024 - Current
Domestic Helper
Sarah May Yin
04.2011 - 02.2024
Customer Service Representative
SITEL
01.2007 - 02.2010
Room Attendant
Baguio Country Club, Philippines
02.2001 - 02.2004
Bachelor of Science - Business Administration
St. Luis University
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