Annamarie Chery
Mattapan,MA
Summary
Hardworking and reliable Patient Service Representative with strong ability in customer service skills. Offering efficiency and strong attention to detail. Highly organized, proactive and punctual with team-oriented mentality.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Codman Square Health Center
Dorchester , MA
05.2016 - 09.2018
- Reviewed patient accounts for accuracy on a regular basis.
- Verified insurance information and scheduled appointments.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Answered incoming calls in a professional manner.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Client Service Enrollment Representative
Waste Management
Foxboro, MA
06.2014 - 04.2016
- Receive incoming calls from current customers, potential clients inquire about rates for services
- Communicate concise and accurate information
- Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
- Confirms understanding of customer needs, issues, and requests
- Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within Waste Management
- Supports additional service lines as required
- Handles multiple Market Area customer service inquiries and transactions proficiently
- Use authorized system to gather information and update customer’s record
- Provides standard and sometimes more advanced information to educate customer regarding service options, charges, billing, and contracts
- Effectively uses Waste Management sales productivity SOFTWARE tools (i.e., Pricing Tools, AMP, and Record Setter
- Adheres to service and operational standards established for the CALL CENTER, including quality, productivity and Service Machine
- Attempts to RETAIN CUSTOMERS who call to cancel services by probing for cancellation reasons and offering alternatives
- And customer This includes meeting customer retention goals
- Communicate to and work with the account Managers -Sales Manager to resolve unique customer issues/concerns
- Reduce lost accounts by diffusing cancellation request
- Ability to handle the stress of multi-tasking as well as ability to 'talk and type'
- Adhered to HIPPA regulations.
Call Center Representative (Contract)
Commonwealth Care
Boston, MA
08.2013 - 11.2013
- Received calls from members or prospective clients inquiry about the Affordable Health Care Act
- Interpreted insurance plans & benefit information, including Harvard Pilgrim, BMC, and Tufts Health Plan
- Enrolled prospective clients in medical plans
- Changed demographics information for clients
- Verified claim statuses, confirmed if adjustments are needed
- Sent internal memo to claims or other departments to be processed
- Accepted appeals & grievances request via telephone, mail or in person
- Sent out literature and enrollment forms to clients
- Adhered to HIPPA regulations.
Plan Administrator/Shareholder Representative
Boston Financial Data Services
Quincy, MA
01.2004 - 01.2013
- Answered incoming calls from prospective investors- shareholders brokers, institutional, retail clients regarding mutual fund supplemental 401K & 403B plans, IRA’s, Education Savings Accounts, and Blackrock Funds
- Processed financial transactions over the phone for those clients
- Quote fund performances, prospectus information to define account registration types also take requests for fund literature
- Processed request from email queue requesting fund information
- Developed understanding of fund rules defined by the prospectus company policy, procedure while constantly striving to accumulate a more intimate grasp of complex issues related to our day to day operations
- Utilized interdepartmental interaction to develop a strong understanding of how the transfer agency functions as a whole.
Education
Business Administration -
Chamberlain College
High School Diploma -
Southern High School
Skills
- Microsoft Office Suite Word
- Appointment Scheduling
- Appointment Confirmation
- Customer Service
- Patient Intake
- HIPAA Compliance
Phone Numbers
857-544-1214
Timeline
Patient Service Representative
Codman Square Health Center
05.2016 - 09.2018
Client Service Enrollment Representative
Waste Management
06.2014 - 04.2016
Call Center Representative (Contract)
Commonwealth Care
08.2013 - 11.2013
Plan Administrator/Shareholder Representative
Boston Financial Data Services
01.2004 - 01.2013
Business Administration -
Chamberlain College
High School Diploma -
Southern High School
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