Anna Marie DiMaio
Long Valley,NJ
Summary
Proven track record in enhancing client satisfaction and streamlining operations, notably at Wells Fargo & Company. Expert in customer support and payment processing, I excel in maintaining professionalism under pressure and fostering teamwork. Achieved significant improvements in client relations and operational efficiency through innovative strategies and effective communication.
Overview
2002
2002
years of professional experience
Work History
Client Service Representative
Wells Fargo & Company
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Teller Manager
Wells Fargo & Company
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Facilitated smooth transitions during periods of change by effectively communicating new processes and expectations to team members.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
- Streamlined daily operations by developing and implementing efficient scheduling, task delegation, and performance tracking systems.
Customer Service Cashier
Kings Supermarket
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Teller
Wachovia Bank
06.1999 - 09.2001
Education
Whippany Park High School
Whippany, NJSkills
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Follow-up skills
- Client relations
- Meeting deadlines
- Complaint handling
- Escalation management
- Client support
- Outbound calling
- Client profile building
- Funds transfers
- Payment reminders
- Customer service
- Teamwork and collaboration
- Administrative and office support
- Calm and professional under pressure
Timeline
Teller
Wachovia Bank
06.1999 - 09.2001
Client Service Representative
Wells Fargo & Company
Teller Manager
Wells Fargo & Company
Customer Service Cashier
Kings Supermarket
Whippany Park High School
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