Summary
Overview
Work History
Skills
Timeline
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Annamarie Flaker

Albuquerque,NM

Summary

Dynamic hospitality professional with extensive experience at El Pinto Restaurant and Cantina, excelling in customer service and team training. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Recognized for crafting high-quality cocktails and fostering a positive work environment, ensuring memorable experiences for all guests.

Overview

16
16
years of professional experience

Work History

Bartender / Captain Server / B&G Server

El Pinto Restaurant and Cantina
05.2018 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Hosted wedding rehearsals for weddings that range from 80-200 guests.
  • Clean, organize, and decorate to the guest and restaurant standards.
  • Lead a team of servers throughout the event.
  • Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
  • Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
  • Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
  • Demonstrated adaptability and quick thinking when faced with unexpected challenges, ensuring minimal disruption to the event schedule.
  • Demonstrated versatility by adapting quickly to last-minute changes in event plans, ensuring smooth transitions between activities.
  • Fostered an atmosphere of teamwork among colleagues by maintaining open communication and offering assistance whenever needed.
  • Provided personalized assistance to guests, including serving plated meals and refilling beverages as needed for optimal satisfaction.
  • Received positive feedback from clients due to exceptional attention to detail and dedication to making their day unforgettable.

CSR

Albertsons Market
09.2020 - 07.2021
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

Assistant General Manager

TownePlace Suites by Marriott
04.2017 - 05.2018
  • Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
  • Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
  • Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
  • Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
  • Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
  • Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
  • Streamlined front desk operations for improved efficiency and enhanced guest experiences.
  • Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
  • Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
  • Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Assistant Manager

Domino's Pizza
08.2011 - 11.2017
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Oversaw training of more than 30 team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Prepared large cash deposits according to money handling and payment card industry standards.
  • Ensured appropriate security measures were followed during money handling processes, safeguarding company assets effectively.
  • Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

CSR

Family Dollar
02.2013 - 04.2014
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

CSR

Route 66 Bingo
05.2009 - 11.2011
  • Maintained a secure working environment by following strict money handling procedures and adhering to company policies.
  • Prepared large cash deposits according to money handling and payment card industry standards.
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Checked outgoing orders for accuracy before delivery.

Skills

  • Strong multitasking
  • Customer service expertise
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Payment processing
  • Cash register operation
  • Menu memorization
  • Hospitality service expertise
  • Service-oriented mindset
  • Team training and development

Timeline

CSR

Albertsons Market
09.2020 - 07.2021

Bartender / Captain Server / B&G Server

El Pinto Restaurant and Cantina
05.2018 - Current

Assistant General Manager

TownePlace Suites by Marriott
04.2017 - 05.2018

CSR

Family Dollar
02.2013 - 04.2014

Assistant Manager

Domino's Pizza
08.2011 - 11.2017

CSR

Route 66 Bingo
05.2009 - 11.2011

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