Annamarie Hoffecker
Cincinnati,Ohio
Summary
Creative and hard working professional with eye for detail and passion for crafting stories, creating content and expanding goals. Skilled in utilizing new techniques and keeping up with latest trends, eager to manage multiple priorities to increase business success and meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Waitress
Arnold’s Bar and Grill
06.2016 - Current
- Performed excellent customer service while working closely with 14 of restaurant’s staff
- Trained incoming staff while including restaurant’s procedures and practices
- Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction and conflict.
- Cultivated warm relationships with regular customers.
Patient Services Representative
Brightview Health
12.2021 - 06.2022
- Served doctors, nurses and counselors by gathering and assembling more than 200 patients’ information to better care for individuals
- Documented and communicated related information to physicians as needed while protecting confidential and ethical guidelines
- Provided high levels of customer service while answering patients’ questions and concerns.
- Followed document protocols to safeguard confidentiality of patient records.
Social Media Volunteer
Student For Survivors
11.2020 - 12.2021
- Researched universities policies and protocols to demonstrate the most accurate informations to over 600 individuals
- Created customized content to increase awareness to organization
- Utilized social media channels to inform students of organizations purpose
Mentor Volunteer
College Mentors For Kids
08.2018 - 05.2019
- Mentored prospective students by providing comprehensive day-in-the-life experience
- Assisted with special events and programs.
- Increased students development of organizational, time management and study skills.
Receptionist
Hillside Maintenance Supply
05.2017 - 09.2018
- Addressed customer's questions over phone and email to ensure that inquiries were managed thoroughly and effectively
- Greeted and welcomed guests while providing them with positive first impression of organization
- Documented and communicated various actions, irregularities and continuous needs for the team.
Education
Bachelor of Arts - Psychology
University of Cincinnati, College of Arts & Sciences
Cincinnati, OH12.2021
Skills
- Computer: Advanced understanding of basic office applications, including MS Office (Word, Excel, PowerPoint, Outlook)
- Creative: Advanced knowledge of Adobe design software, video editing
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Creative Development
- Digital Content Platforms
- Courteous Phone Demeanor
Certification
- Substance Abuse Counseling, University of Cincinnati - 2021
- Social Media Certification, HubSpot - 2023
Timeline
Patient Services Representative
Brightview Health
12.2021 - 06.2022
Social Media Volunteer
Student For Survivors
11.2020 - 12.2021
Mentor Volunteer
College Mentors For Kids
08.2018 - 05.2019
Receptionist
Hillside Maintenance Supply
05.2017 - 09.2018
Restaurant Waitress
Arnold’s Bar and Grill
06.2016 - Current
Bachelor of Arts - Psychology
University of Cincinnati, College of Arts & Sciences
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