AnnaMarie Kellett
Travelers Rest,SC
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 6 years.
Overview
9
9
years of professional experience
Work History
Medical Unit Secretary
Prisma Health Upstate
09.2021 - Current
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Referral Coordinator
Prisma Health Upstate
05.2019 - 09.2021
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Scheduled appointments with specialists on behalf of clients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Provided education and instruction to referral sources on referral processes.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Patient Service Representative
Bon Secours
06.2017 - 05.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Manager
Ingles
01.2015 - 06.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
GED -
Travelers Rest High School
Travelers Rest, SC06.2016
Skills
- Office Equipment Operation
- Patient Charting and Reporting
- Reminder Calls
- Healthcare Administration
- Office Supplies and Inventory
- Customer Experience
- Data Entry Software
- Patient Discharges
- Medical Recordkeeping
- Patient Health Information Access
- Answer Telephones
- BLS Certified
Timeline
Medical Unit Secretary
Prisma Health Upstate
09.2021 - Current
Referral Coordinator
Prisma Health Upstate
05.2019 - 09.2021
Patient Service Representative
Bon Secours
06.2017 - 05.2019
Customer Service Manager
Ingles
01.2015 - 06.2017
GED -
Travelers Rest High School