Annamarie Lerma
Madera,CA
Summary
Dynamic and attentive personal banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Peresonal Banker
Wells Fargo Bank, N.A.
02.2021 - Current
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Followed up with customers to gather feedback and provide additional assistance.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Personal Banker
Wells Fargo Bank, N.A.
03.2018 - 12.2020
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Lead Teller
Wells Fargo Bank, N.A.
12.2010 - 03.2018
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Increased efficiency of transaction processing by utilizing technology advancements within the banking platform.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Optimized workflow processes through effective communication with coworkers during peak hours.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
Teller
Wells Fargo Bank, N.A.
10.2007 - 12.2010
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Copy and Print Specialist
Office Depot Inc
12.2003 - 10.2007
- Enhanced customer satisfaction by providing efficient and accurate print and copy services.
- Streamlined workflow for increased productivity by organizing job orders and prioritizing tasks.
- Reduced turnaround time for projects with effective communication between clients and team members.
- Maintained a well-organized workspace, leading to improved efficiency and faster project completion times.
- Assisted customers in selecting appropriate materials and formats for their printing needs, ensuring optimal results.
- Delivered high-quality print products by consistently calibrating and maintaining equipment to manufacturer standards.
- Increased repeat business through exceptional customer service and attention to detail in completing projects on time and within budget.
- Managed inventory levels of supplies and materials, reducing waste and maintaining cost-effective operations.
- Trained new employees on proper use of equipment, software, and company procedures, contributing to overall staff efficiency.
- Resolved customer issues quickly and professionally, fostering positive relationships between the company and its clients.
- Implemented quality control measures that reduced errors, minimizing reprints and improving overall product quality.
Cashier/ Camera and Computer Sales
Circuit City
11.2003 - 12.2003
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
High School Diploma -
Madera High School
Madera, CANo Degree - Accounting And Finance
Madera Community College
MaderaSkills
- Fraud Prevention
- Portfolio Assessment
- Customer Service
- Issues Resolution
- Account Maintenance
- Regulatory Compliance
- Opportunity Identification
- Relationship Building
- Financial Product Knowledge
- Financial Advisement
- Attention to Detail
- Banking
- Upselling
- Cross-Selling and Upselling
- Cash Handling
- Sales Expertise
Notary Public
Commission Number: 2415119
Term Commencing September 7, 2022 and ending September 6, 2026 with the principal place of business in the county
of Fresno, Ca.
Timeline
Peresonal Banker
Wells Fargo Bank, N.A.
02.2021 - Current
Personal Banker
Wells Fargo Bank, N.A.
03.2018 - 12.2020
Lead Teller
Wells Fargo Bank, N.A.
12.2010 - 03.2018
Teller
Wells Fargo Bank, N.A.
10.2007 - 12.2010
Copy and Print Specialist
Office Depot Inc
12.2003 - 10.2007
Cashier/ Camera and Computer Sales
Circuit City
11.2003 - 12.2003
High School Diploma -
Madera High School
No Degree - Accounting And Finance
Madera Community College