Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Annamarie Luna

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent leadership skills with over 25 years of management and clinical supervision. Take-charge professional delivering executive support and team leadership to government and non-profit operations.

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Director of Mental Health

Youth Development, Inc.
07.2024 - Current
  • Provided mental health consultation for teachers and parents experiencing challenges with their children's social and emotional development.
  • Provided strategies to assist with children's regulation and provided resources and referrals to community providers for additional support.
  • Revised existing policies and procedures, to ensure compliance with new performance standards
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Completed documentation in management information system.
  • Facilitated development of a staff wellness committee to identify trends related to staff morale, collect data to support the trends and develop a plan to improve retention and staff performance.
  • Revamped the agency community advocacy committee.
  • Provided training for staff.

Family Support Services Director

Cuidando Los Ninos
05.2023 - 06.2024
  • Provided direct supervision and oversight to six employees with six different roles: Workforce Development, Trauma Informed Teacher, Family and Community Liaison, Substance Abuse Counselor and Case manager and Peer Support Specialists.
  • Ensured each person is meeting the needs of the parents with children in the Early Childhood Care Program to include obtaining employment, securing stable housing, finding reliable transportation, ensuring they are receiving benefits for food and support to children, providing counseling for substance abuse, peer support for mental health issues and helping them address other needs they identify.
  • Conducted monthly community contacts for referrals to the program.
  • Attended community meetings to represent the agency.
  • Completed monthly and quarterly reports.
  • Met with leadership team weekly and month to share information for each unit.
  • Supported teachers in addressing behavioral health of children and communicate with parents.
  • Monitored contractual compliance.
  • Provided oversight to eleven field offices in Northern New Mexico.
  • Consulted with staff on resolution of complex service issues.
  • Handled administrative procedures to meet performance standards and targets set by the Federal Government and state legislature.
  • Recruited, interviewed and hired staff.
  • Evaluated work of staff and provide one on one and group supervision to maintain quality and effectiveness of resources.
  • Implemented initiatives to ensure staff are collaborating with parents and Resource parents to ensure permanency for children is achieved; develop a family and youth centered teaming process and ensure staff are objectively assessing safety for children.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Developed benchmarks for measuring and monitoring changes and areas of growth related to performance measures.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.

Deputy Field Director

Children, Youth and Families Department
10.2021 - 04.2023
  • Provide instruction to Graduate Students on Social Policy and Social Justice.
  • Created lesson plans and developed instructional materials covering required topics and learning objectives.
  • Documented student assignments, attendance and test scores in online reporting systems.
  • Maintained schedule of office hours to assist students and offer educational support.

Adjunct Faculty Member

New Mexico Highlands University
08.2019 - 05.2022
  • Worked closely with executive leadership in the agency to set goals and create strategies to improve the well-being of children and families.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Managed staff, financials and key performance indicators to facilitate agency operations.
  • Guided and motivated staff to drive maximum performance.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Planned and implemented strategies to meet performance outcomes.
  • Coordinated activities with other departments, divisions and agencies to improve outcomes for children and families.
  • Supported work-life balance to improve staff morale.
  • Identified new initiatives, researched programs to support implementation, then worked with teams to design project plan.
  • Worked with senior leadership to propose legislation, met with potential sponsors and presented at legislative hearings.
  • Traveled to field offices to meet with staff, present agency strategic plan and elicit feedback on challenges in meeting positive outcomes for children and families.

Interim Acting Director

Children, Youth and Families Department
07.2019 - 09.2021
  • Managed program operations and provided strategic leadership for programs to support children, families in foster care and staff.
  • Provided oversight to Bureau staff to facilitate day-to-day program activities.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
  • Initiated and set goals for programs according to strategic objectives of organization.
  • Spearheaded program planning and implementation to support performance goals as set by the Federal Government and state legislature.
  • Met regularly with program stakeholders to make program adjustments and assess progress.
  • Hired and developed staff members to collaboratively achieve program goals.

Deputy Program Director

Children, Youth and Families Department
10.2011 - 07.2019
  • Collected key program data and analysis to support continuous improvement.
  • Worked with senior leadership to propose legislation, met with potential sponsors and presented at legislative hearings.
  • Facilitated staff meetings and educational work sessions to strengthen staff competencies.
  • Managed program operations and provided strategic leadership for workers.
  • Wrote proposals and reports for general and specific program support.
  • Provided Clinical supervision and program management for a variety of programs within this community based, mental health agency working with youth and their families. Inpatient and outpatient programs were provided.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Collaborated with coworkers to revise policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Developed training programs to improve staffs' competencies.
  • Drove attainment of optimal outcomes through case management therapeutic milieu and therapy focused on appropriate treatment, clinical quality assurance and service utilization.
  • Implemented research-based approaches through participation new initiatives and grants.
  • Recruited individuals bringing talent, well-developed skills set and passion for helping others, effectively building exceptionally gifted team of personnel.
  • Engaged with other members of community and child welfare agency answering questions, listening to concerns and providing informative presentations.
  • Utilized active listening and interpersonal communication skills to build professional relationships with youth, families, clinical staff and other stakeholders.
  • Maintained awareness of government regulations, health insurance changes and contract requirements.
  • Monitored fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Developed community-based programs that promoted local mental health.
  • Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
  • Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
  • Prepared and submitted accurate, timely management and financial reports and project budgets.

Clinical Director

HOGARES, INC
02.2003 - 10.2011
  • Met with children, youth and their parents to conduct needs assessments, recommending appropriate support and service offerings.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Adhered to requirements set by The Adoption and Safe Families Act to ensure safety, permanency and well-being for children in foster care.

Education

Master of Social Work -

New Mexico Highlands University
Las Vegas, New Mexico
05.1992

Bachelor of Arts - Sociology, Political Science

University of New Mexico
Albuquerque, New Mexico
12.1987

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Operations management
  • Team management
  • Creativity and innovation
  • Budget management
  • Contract and vendor management
  • Charismatic leader

Certification

  • Certified Therapist for Youth with Sexual Aggression.
  • Licensed Clinical Social Worker.

Hobbies and Interests

I am a Native New Mexican, have lived, attended school and served my community my whole life. I was a Court Appointed Special Advocate volunteer in college. I have served on three school boards where my children attended school: St. Mark's in the Valley Pre-School, Our Lady of Fatima Catholic School and St. Pius High School, worked at each school on fundraising events. I taught confirmation classes at church and served as a lector. I enjoy outdoor sports, reading, music, exercise and watching and attending sporting events. My greatest joy is spending time with my husband, children, my mom, sisters and family.

Timeline

Director of Mental Health

Youth Development, Inc.
07.2024 - Current

Family Support Services Director

Cuidando Los Ninos
05.2023 - 06.2024

Deputy Field Director

Children, Youth and Families Department
10.2021 - 04.2023

Adjunct Faculty Member

New Mexico Highlands University
08.2019 - 05.2022

Interim Acting Director

Children, Youth and Families Department
07.2019 - 09.2021

Deputy Program Director

Children, Youth and Families Department
10.2011 - 07.2019

Clinical Director

HOGARES, INC
02.2003 - 10.2011

Bachelor of Arts - Sociology, Political Science

University of New Mexico

Master of Social Work -

New Mexico Highlands University

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Annamarie Luna