Annamarie Ochoa
Irvine,CA
Summary
I have a strong sense of communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Language
7
7
years of professional experience
Work History
Operation Worker
Ice Palace
25821 Atlantic Ocean Dr, Lake Forest, CA 92630
08.2025 - 09.2026
- Assisted in maintaining cleanliness and safety standards throughout facility.
- Collaborated with team members to optimize workflow and reduce downtime during peak hours.
- Responded to comments and complaints, implementing effective solutions for satisfaction.
- Greeted customers, answered inquiries about services, and explained pricing options.
Ice Skating Instructor
Gateway Ice Center
Fresno, CA
11.2019 - 04.2025
- Designed and implemented tailored lesson plans for diverse skill levels.
- Instructed group and private lessons, enhancing student engagement and retention.
- Mentored junior instructors, fostering skill development and teaching effectiveness.
- Evaluated student performance, providing constructive feedback to promote improvement.
- Fostered an inclusive environment that encouraged student participation and collaboration.
Skate Guard
Gateway Ice Center
Fresno, CA
09.2023 - 11.2024
- Monitored ice conditions to ensure safety and optimal skating experience for patrons.
- Assisted patrons with skate rentals and provided guidance on proper skating techniques.
- Enforced facility rules and regulations to promote a safe environment for all guests.
- Responded promptly to incidents, ensuring swift resolution and maintaining patron safety.
- Facilitated special events, such as birthday parties or group outings, ensuring guests enjoyed a memorable experience at the ice rink.
- Inspected skating rink for hazardous conditions and informed supervisor of surface problems.
- Demonstrated adaptability by working effectively in various roles within the facility as needed, from cash handling to first aid response.
- Enhanced customer experience by ensuring a safe and enjoyable skating environment.
Education
High School Diploma -
Clovis Online School
301 N Fowler Ave, Clovis, CA 93611Skills
- Customer service
- Problem-solving
- Team collaboration
- Sales presentations
- Customer relationship management
- Cash handling
- Effective communication
Languages
Japanese
Professional Working
Timeline
Operation Worker
Ice Palace
08.2025 - 09.2026
Skate Guard
Gateway Ice Center
09.2023 - 11.2024
Ice Skating Instructor
Gateway Ice Center
11.2019 - 04.2025
High School Diploma -
Clovis Online School