Anna May Barclay
Lake Placid,NY
Summary
Dedicated guest services professional with a strong focus on problem-solving, attention to detail, and effective communication. Proven ability to enhance customer satisfaction. Detail-oriented approach contributes to operational excellence.
Overview
6
6
years of professional experience
Work History
Guest Services
High Peaks Resort
Lake Placid, New York
06.2019 - Current
- Directed daily functions of guest services department to maintain high standards of customer satisfaction.
- Collaborated with other departments to ensure smooth operations of all guest services.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Ensured compliance with all company policies and procedures related to guest services.
- Facilitated communication between other departments within the organization regarding guest services matters.
- Maintained thorough knowledge of current menus, guest services, activities, dining options, local attractions and historical information and answered guest questions articulately.
- Provided training on hospitality software systems and tools used within the guest services department.
- Assisted with training new team members on company policies and procedures related to guest services.
- Collaborated with management to identify areas of improvement in guest services operations.
- Identified gaps in knowledge or skills among staff members regarding guest services operations.
Education
High School Diploma -
LPCSD
Lake Placid, NY06-2018
Skills
- Customer service
- Guest communication
- Guest inquiry resolution
- Cross-department collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Guest services
Timeline
Guest Services
High Peaks Resort
06.2019 - Current
High School Diploma -
LPCSD