Anna Michael Rhyne
Pharmacy Teachnician
Linden,AL
Summary
Dynamic Pharmacy Technician with proven expertise at Boone's Pharmacy in medication dispensing and inventory control. Demonstrated problem-solving skills and commitment to patient confidentiality, enhancing workflow efficiency and reducing prescription wait times. Recognized for exceptional customer service and team collaboration, fostering positive relationships and improving overall patient satisfaction.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Boone's Pharmacy
04.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured, and compounded medications following standard procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Assisted in management of prescription deliveries, improving patient convenience.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Waitress
Diamond Jim & Mrs. Donna's
08.2018 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Sales Associate
Perfect Touch Clothing
06.2015 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Demopolis High School
Demopolis, AL05-2017
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Prescription filling
- Supply restocking
- Drug inventory control
- Order verification
- Labeling accuracy
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Microsoft 365 Certification
Accomplishments
- Trained 3 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Healthcare benefitsTimeline
Pharmacy Technician
Boone's Pharmacy
04.2021 - Current
Waitress
Diamond Jim & Mrs. Donna's
08.2018 - 04.2021
Sales Associate
Perfect Touch Clothing
06.2015 - 05.2018
High School Diploma -
Demopolis High School
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