Anna Michelle Ceja

• Implemented new strategies to reduce costs and improve efficiency of engineering team.

EX: Put forward the concept of the usage of virtual receiving doors to test potential problem freight and quickly fix. This cut the facilities downtime of troubleshooting by hours resulting in continuously breaking number records in their CPH received.

• Reduced downtime by conducting regular system maintenance and updates.

EX: Created associate work instructions containing vital yet simply explained information on different procedures.

• Analyzed and interpreted data to identify trends and recommend improvements.

EX: While monitoring automated sorter was able to identify troublesome hazards and partner with maintenance technicians to find safe and efficient workarounds. This prevented physical damage to the sorter and saved the company money.

• Provide support to internal and external customers (Engineering Team, Senior Management, Traffic Department, Vendors, Remote Technicians, Outbound Shipping, Inbound Receiving, Maintenance Automation Team) by researching data on system and network related issues
• Respond to and resolve critical systems issues (e.g., system or hardware down); respond and follow up on urgent customer requests
• Install, monitor, maintain and repair system hardware, software, and peripheral equipment, following design or installation specifications

• Participated in cross-functional meetings to ensure alignment between quality assurance objectives and overall company goals, fostering a collaborative working environment.

EX: Sparked the movement of quarterly department meetings between Quality Assurance and Systems department to ensure positive morale, knowledge checks, department goals and concerns.

• Mentored junior team members on best practices within the realm of quality assurance, cultivating a strong foundation for future success.
• Maintain quality and accuracy of inventory by tracking and identifying freight manually or with computer software; conducting audits on shipments and warehouse cycle schedules; inspecting freight and products for correct quantities and conditions; researching discrepancies; preparing, reviewing, and analyzing reports
• Maintains and documents inventory of salvaged, donated, and less than case freight by tracking and collecting damage adjustments; processing damaged items; separating and storing damaged freight according to food safety audit guidelines

• Manage freight deliveries through processing, identifying, counting, separating and scanning freight; operating computer software and basic applications to track and identify freight
• Provide basic maintenance to receiving equipment (e.g., cleaning, changing labels and ribbons)