Anna M O'Connor
Portland,OR
Summary
Seasoned Facility Manager with a property management background and a proven track record maintaining 60 banking facilities. Offering a proactive approach and readiness to learn and grow within the industry. Expert in strategic planning and project management, pioneering initiatives to enhance operational efficiency and safety. Personable and organized, with excellent communication and problem solving skills.
Overview
6
6
years of professional experience
Work History
Facility Manager
U.S. Bank
07.2021 - 10.2024
- Oversaw all aspects of building maintenance, repairs, and capital projects for 60 retail bank branch and banking sites, totaling 500k sq. feet.
- Conducted inspections of site grounds, building structures, building systems, as well as bank fixtures and equipment.
- Developed strong relationships with business lines by addressing complaints and concerns quickly.
- Established and maintained relationships with vendors for swift response and repair turnaround.
- Ensured fiscal responsibility by developing annual budgets and capital planning, as well as expense and capital forecasting.
- Collaborated closely with external project managers during improvements and repairs, providing insight on the onsite conditions, best practices to limit business disruption, as well as compliance with bank policies and security protocols.
- Supervised 20+ capital projects ranging from $150K - $1.25M.
- Coordinated with vendors to arrange for projects and repairs to be completed on time and communicated with the onsite teams before, during, and after work.
- Coordinated response efforts during emergencies, effectively mitigating damage, while prioritizing the onsite team's safety.
- Optimized space utilization in the facility by redesigning layouts and recommending adjustments or consolidations, based on the changing organizational and business line needs.
- Partnered with Operations and Emergency Response Teams to create and implement new policies, processes, and procedures on recently enacted heat illness regulations, for state and federal safety compliance.
- Further partnered with Operations to implement process changes to proactively approached facility and banking regulatory changes.
Property Assistant
Colliers International
11.2018 - 07.2021
- Supported multiple property managers, totaling 1M sq. feet of office, mixed use, and retail properties.
- Ensured tenant satisfaction by promptly addressing maintenance requests through open communication channels and providing exceptional customer service.
- Coordinated preventive maintenance, preserving the condition of the property and limiting substantial repairs.
- Responsible for accounts payable using various accounting programs, as well as accounts receivable reporting to multiple property managers.
- Ensured forecasted preventative maintenance was completed and invoiced timely, reducing monthly variances.
- Prepared lease abstracts for new tenants and renewals for accounting purposes.
- Generated service contracts and contract amendments for vendor accountability and company legal compliance.
- Assisted multiple property managers with annual budgets by compiling historical costs and gathering project estimates.
- Collaborated with property managers and design teams on various projects including tenant and capital improvements in excess of $500K, contributing to overall organizational growth and success through tenant and owner satisfaction.
Education
Facility Management Professional Credential (FMP) -
International Facility Managers Association (IFMA)
02-2025
Bachelor of Science - Industrial Design
The Art Institute of Portland
Portland, OR06-2017
Associate of Science -
Portland State University
Portland, OR06-2015
Skills
- Problem-solving abilities
- Decision-making skills
- Active listener
- Leadership
- Adaptable and flexible
- Organizational skills
- Strategic planning
- Building maintenance
- Facility and property management
- Operational efficiency and safety
- Project management
- Budget planning and development
Accomplishments
- Contributed to U.S. Bank's organizational growth by supporting the Union Bank acquisition during throughout conversion in Oregon.
- Collaborated with Operations and Emergency Response Teams in the development of Heat Illness Protection policies and procedures for Oregon OSHA compliance.
Timeline
Facility Manager
U.S. Bank
07.2021 - 10.2024
Property Assistant
Colliers International
11.2018 - 07.2021
Facility Management Professional Credential (FMP) -
International Facility Managers Association (IFMA)
Bachelor of Science - Industrial Design
The Art Institute of Portland
Associate of Science -
Portland State University
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