Summary
Overview
Work History
Education
Skills
Timeline
Barista

AnnaNisa Allen

Eureka Springs,AR

Summary

Dynamic operations manager with a proven track record in hospitality and cleaning services, including responsibility for 30+ Short Term Rentals, The Queen Anne Mansion , and my previously owned Roseanna Cottage. Expert in personnel management and business planning, I foster strong client relationships and enhance customer satisfaction through exceptional service and efficient processes. Skilled in hiring and documentation, I drive team success and operational excellence.

Overview

27
27
years of professional experience

Work History

Owner/Operator, The Roseanna Cottage AirBnb

Self-Employed
01.2017 - 02.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Cleaned unit after each stay to COVID standards

Owner/Operator AnnaNisa's Cleaning Services

Self-Employed
01.2018 - 02.2020
  • Managed day-to-day cleaning operation for 30+STR in Eureka Springs
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Hostess Manager

The Queen Anne Mansion
01.2012 - 02.2014
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.

Owner

AA Cleaning Services
01.1995 - 09.2010
  • Managed day-to-day cleaning operations for high-end residential homes in the Greater Tulsa area.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Education

High School Diploma -

Central High School
Tulsa, OK
05-1993

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Personnel management
  • Cooking
  • Hospitality

Timeline

Owner/Operator AnnaNisa's Cleaning Services

Self-Employed
01.2018 - 02.2020

Owner/Operator, The Roseanna Cottage AirBnb

Self-Employed
01.2017 - 02.2022

Hostess Manager

The Queen Anne Mansion
01.2012 - 02.2014

Owner

AA Cleaning Services
01.1995 - 09.2010

High School Diploma -

Central High School

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AnnaNisa Allen