Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Annaniyah Bouie

Information Technology Support
Houston,TX

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

TECHNICAL SUPPORT

ALORICA
Irvine, CA
08.2021 - 04.2022
  • Information Technology (Hands on Training)
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors
  • Configured hardware and granted system permissions to new employees

FRONT DESK

H&R BLOCK
Houston, TX
12.2020 - 04.2021
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Oversaw team of 130 tax professionals handling up to 100 clients per year.

WAITRESS

UNITED POLARIS
Houston, TX
03.2018 - 11.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Met with chef to review daily specials and menu changes.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted new customers, discussed specials and took drink orders.
  • Used cash registers and credit card machines to cash out customers.

DINING ROOM ATTENDANT

SWEET TOMATOES
Houston, TX
05.2016 - 02.2018
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Offered product samples, answered questions and helped customers find items.
  • Monitored dining room inventory and replenished as necessary.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Some College (No Degree) - Information Technology

MyComputerCareer.com
Raleigh, NC
08.2021 - 05.2022

Bachelor of Science - IT Management

Western Governors University
Salt Lake City, UT
05.2022 - Current

Skills

    Telephone etiquette

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Timeline

Bachelor of Science - IT Management

Western Governors University
05.2022 - Current

TECHNICAL SUPPORT

ALORICA
08.2021 - 04.2022

Some College (No Degree) - Information Technology

MyComputerCareer.com
08.2021 - 05.2022

FRONT DESK

H&R BLOCK
12.2020 - 04.2021

WAITRESS

UNITED POLARIS
03.2018 - 11.2020

DINING ROOM ATTENDANT

SWEET TOMATOES
05.2016 - 02.2018

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Annaniyah BouieInformation Technology Support