ANNAROSE NUKU
Richland
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Member Services Representative
VASA Fitness
08.2022 - 04.2023
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Handled delicate situations diplomatically to maintain positive relationships between the organization and its valued members.
- Maintained an organized database of member profiles, facilitating easy access to pertinent information when needed.
Cashier
The Shell
06.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Dairy Queen Grill & Chill
01.2020 - 10.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Manager
FIIZ
09.2017 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Timpanogos High School
Orem, UT01.2017
Skills
- Strong empathy
- Call center experience
- Data entry proficiency
- Complaint handling
- Client relationship building
- Team management
- Calm and professional under pressure
- Active listening
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Timeline
Member Services Representative
VASA Fitness
08.2022 - 04.2023
Cashier
The Shell
06.2021 - 07.2022
Cashier
Dairy Queen Grill & Chill
01.2020 - 10.2020
Manager
FIIZ
09.2017 - 01.2020
High School Diploma -
Timpanogos High School
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