ANNA RUPA ANTHONY
Morrisville,NC
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
7
7
years of professional experience
Work History
Data Analyst
JOHN DEERE
02.2022 - Current
- Created Complex SQL queries for Data Mining and Modeling.
- Communicated and logged bugs/support tickets to corresponding development team using Jira and ServiceNow
- Experienced working in Snowflake and Data brick cloud platform to implement data integration.
- Performed user acceptance testing (UAT) for product launch and verified the requirement design process with both technical and business partners.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Participated in requirements meetings to understand business needs.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights
Technical Analyst
SIEMENS HEALTHINEERS
10.2020 - 02.2022
- Validated that acceptance criteria met for product requirements and provided L1 support for product service requests by performing initial issue analysis.
- Promptly resolved technical issues for staff to minimize downtime.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
Product Analyst
ZENSAR TECHNOLOGIES
06.2020 - 08.2020
- Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Supported development team in generation of technical requirements and product documentation to achieve process commonality.
- Compared project goals and user experiences and recommended revisions to bring entities into alignment.
Customer Support Analyst
MANPOWER
03.2019 - 10.2019
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
Administrative Support
CHRISTIANA CARE HEALTH SYSTEMS
02.2017 - 02.2018
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
Education
Post Graduate Diploma - Medical Technology
College of Technology
Chennai,India10.2001
Bachelor of Science - Biochemistry
University of Madras
Chennai India06.2000
Certification in Google Data Analysis Certification in Help Desk Clinical Research Specialist Certification Certified in Computer Application Trained in Business Analysis -
Remote
Skills
- Data Mapping
- Data Quality
- Data Mining
- Snowflake
- Data Brick
- Microsoft Power BI
- Tableau
- Data and Analytics
- SQL
- Advanced Excel Spreadsheet Functions
- User Acceptance Testing (UAT)
- SWOT Analysis
- Extraction Transformation and Loading (ETL)
- Work Organizing and Prioritizing
Timeline
Data Analyst
JOHN DEERE
02.2022 - Current
Technical Analyst
SIEMENS HEALTHINEERS
10.2020 - 02.2022
Product Analyst
ZENSAR TECHNOLOGIES
06.2020 - 08.2020
Customer Support Analyst
MANPOWER
03.2019 - 10.2019
Administrative Support
CHRISTIANA CARE HEALTH SYSTEMS
02.2017 - 02.2018
Post Graduate Diploma - Medical Technology
College of Technology
Bachelor of Science - Biochemistry
University of Madras
Certification in Google Data Analysis Certification in Help Desk Clinical Research Specialist Certification Certified in Computer Application Trained in Business Analysis -
Remote