Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Ruth Miller

Mount Joy,PA

Summary

I am an experienced and seasoned manager as well as a supervisor with an emphasis on teamwork and customer service. I have worked in many capacities as a manager including case management and Assistant Program Director. I work with a high-level of integrity and with a strong desire to help resolve challenges. People view me as a compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for all types of cases.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Intake Neglect Caseworker

Lancaster County Children and Youth Agency
01.2023 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Private Duty Nursing/Moonstone Manor Wedding Venue

Gina D’Ambrosio
06.2022 - 12.2023

Provided personal care to an elderly female with cancer. Assisted in dressing, bathing, grooming, feeding and ambulation. Upon clients death I continued to work for Ms. D'Ambrosio at her wedding venue, Moonstone Manor as a marketer and tour guide.

Restoration Coach for Human Trafficking Victims

Northstar Initiative
01.2020 - 06.2022

Assisted female human trafficking victims with completing Activities of Daily Living and re-entrance to society.

Certified Nurses’ Aide PRN

E-Kidz Care
06.2016 - 08.2020

Assisted children with Activities of Daily Living.

Shift Supervisor/Direct Care Staff

Northwestern Human Services- Allegheny Valley School- Hummelstown Campus
02.2015 - 12.2019

Assigned staff of 4-6 individuals their group assignments which included physically and mentally handicapped individuals who are wheelchair bound.

Responsible for supervising these 4-6 staff throughout the shift and ensuring that the physical work as well as paperwork was completed.

Cerified Nursing Assisant

Susquehanna Nursing and Rehabilitation Center, Columbia, PA
04.2008 - 02.2015

Assist elderly individuals with the completion of Activities of Daily Living as assigned by the charge nurse.

Complete dictation of assigned work by the end of the shift.

Intensive Case Manager

Keystone Residence of Harrisburg
04.2007 - 04.2008

Monitor and assist up to 40 individuals diagnosed with various types of schizophrenia.

Complete quarterly and annual reports of these individuals as assigned.

Make visits and transport individuals on caseload to psychiatric and medical appointments as needed.

Assistant Program Director

Keystone Residence of Lancaster
05.2003 - 04.2007

Assist Program Director with staffing a residential home which housed two female individuals with diagnoses of Mental Retardation, Mental Health and Autism.

Assist in keeping the home clean and safe for the residents of the home.

Assist in keeping notes for Staff meetings held monthly.

Assist in transporting residents to school and appointments.

Education

Bachelor of Arts - Political Science/Government

Millersville University
Millersville
12.2015

Skills

  • Culturally sensitive
  • Staff training
  • Supervision and training
  • Calm under pressure
  • Complex problem solving
  • Client Advocacy
  • Regulatory Compliance
  • Conflict Mediation
  • Issue identification and resolution
  • Interpersonal and written communication
  • Assessment skills
  • Client interaction
  • Behavior Management
  • Excellent Communication
  • Case Documentation
  • Attention to Detail
  • Relationship Building
  • Professionalism
  • Multitasking
  • Decision-Making
  • Proficient in Microsoft Outlook, Windows, Word, Teams

Certification

Certified Nursing Assistant (Pennsylvania)

Timeline

Intake Neglect Caseworker

Lancaster County Children and Youth Agency
01.2023 - Current

Private Duty Nursing/Moonstone Manor Wedding Venue

Gina D’Ambrosio
06.2022 - 12.2023

Restoration Coach for Human Trafficking Victims

Northstar Initiative
01.2020 - 06.2022

Certified Nurses’ Aide PRN

E-Kidz Care
06.2016 - 08.2020

Shift Supervisor/Direct Care Staff

Northwestern Human Services- Allegheny Valley School- Hummelstown Campus
02.2015 - 12.2019

Cerified Nursing Assisant

Susquehanna Nursing and Rehabilitation Center, Columbia, PA
04.2008 - 02.2015

Intensive Case Manager

Keystone Residence of Harrisburg
04.2007 - 04.2008

Assistant Program Director

Keystone Residence of Lancaster
05.2003 - 04.2007

Bachelor of Arts - Political Science/Government

Millersville University
Certified Nursing Assistant (Pennsylvania)
Anna Ruth Miller