An'Nasia Hackner
Charlotte,NC
Summary
Well-qualified Customer service Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Im Ready to leverage my training and experience to become a Customer success Manager..
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Manager
Intersolutions Temp Agency
10.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Gnereal Manager
Harris Teeter
03.2022 - 10.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Customer Service Manager
Food Lion
04.2021 - 03.2022
- Supervising employees
- Correct any issues with the self checkout machines
- Maintain a clean area
- Customer service which includes Lottery, coin star, western union, and lottery transactions
- Assist customers that need help finding products
- Stock shelves
- Assist in loading and unloading inventory.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
Assistant store manager
Dollar Tree and Family Dollar
09.2020 - 04.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Cashier/Customer Service
Lowes home improvement
09.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Dog Bather
Chris Wagging Tails
06.2020 - 09.2020
- As a volunteer, my responsibilities were to assist the bather, maintain a neat area, and oversee the appointments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
- Collaborated with groomers to develop customized grooming packages based on individual client preferences and pet needs.
Hospitality Professional
Chick-fil-A
01.2020 - 05.2020
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Achieved consistent positive feedback from guests through personalized attention and anticipating their needs.
- Assisted in maintaining an aesthetically pleasing lobby area that created a welcoming atmosphere for guests upon arrival.
- Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Education
Bachelor of Business Administration - Business Administration
Devry University
Online 05.2025
High school diploma - N/a
Indiana digital learning school
Indianapolis, IN06.2020
Skills
- Store Management Experience
- Supervising Experience
- Freight Experience
- Administrative Experience
- Property Inspections
- Property Management
Accomplishments
- Increased occupancy rates from 89.92% to 96.50% in 2 months.
- Oversaw multiple residential family properties totaling over 1,074 individual units.
Certification
Driver's License
Grade A Food safety
Employee of the Month
Top leaser
Timeline
Property Manager
Intersolutions Temp Agency
10.2022 - Current
Gnereal Manager
Harris Teeter
03.2022 - 10.2022
Customer Service Manager
Food Lion
04.2021 - 03.2022
Assistant store manager
Dollar Tree and Family Dollar
09.2020 - 04.2021
Cashier/Customer Service
Lowes home improvement
09.2020 - 04.2021
Dog Bather
Chris Wagging Tails
06.2020 - 09.2020
Hospitality Professional
Chick-fil-A
01.2020 - 05.2020
Bachelor of Business Administration - Business Administration
Devry University
High school diploma - N/a
Indiana digital learning school
Driver's License
Grade A Food safety
Employee of the Month
Top leaser
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