Annasishaa Rutledge

Effectively coordinated and prioritized technician dispatch in a fast-paced HVAC environment, reducing response times, and increasing job completion rates. Managed scheduling and customer communications to optimize appointment flow and enhance client satisfaction. Oversaw service tickets, work orders, and time logs to ensure accurate tracking and timely billing. Assisted with invoicing and data entry, contributing to streamlined financial processes. Maintained comprehensive records and inventory, supporting operational efficiency. Perform diverse administrative duties, including phone support, filing, and supply management, ensuring smooth daily office functions.

Prepare and organize data for computer entry, ensuring accuracy and timely processing. Review and verify documents for accuracy, addressing, and correcting any discrepancies. Scan documents into the database, maintaining up-to-date digital records. Collaborate with physicians to handle corrections, ensuring compliance, and accuracy.

First point of contact for customers and employees, ensuring smooth communication and operations. Managed employee schedules and processed payroll, enhancing workforce efficiency. I took inventory of office supplies and ordered as needed, maintaining optimal stock levels. Established and maintained office procedures, improving workflow consistency. Assisted senior management with administrative tasks, supporting strategic initiatives. Handled staff recruitment, ensuring the hiring of qualified candidates. I attended seminars and training, staying updated with industry best practices. Managed accounts receivable and payables, maintaining financial accuracy. Performed credit card and bank reconciliation, ensuring that financial records were accurate.

Collaborate with customers and technicians to identify required maintenance and necessary services. Advise customers on recommended services, enhancing customer satisfaction and trust. Offer additional services and repairs, increasing service sales, and customer retention. Compute and explain costs for parts and labor, ensuring transparency and customer understanding. Estimate mechanical and electrical repair costs, providing accurate and timely information. Enter itemized estimates on service orders, streamlining the service process. Schedule customer appointments, optimizing workflow, and reducing wait times. Submit warranty claims, ensuring compliance, and maximizing warranty benefits for customers.

Oversaw daily operations of the customer service team, ensuring timely and effective resolution of customer inquiries and complaints. Trained and mentored staff to uphold service standards, monitored performance metrics, and implemented process improvements to enhance customer satisfaction. Collaborated with cross-functional teams to support business goals, and maintain a high-quality customer experience.

Handle supervisor calls and alert a supervisor of any escalations. Serve as part of the Call Center Leadership Team, motivating and inspiring agents to do their best. Monitor all boards and the queues to ensure that service levels and dispatches are completed throughout the day. Follow up with assigned tasks, agents, supervisors, and managers' requests when necessary.

Handle incoming customer service calls for the E-Commerce division, as well as handling our high-volume boutique calls. Responsible for all customer inquiries, including escalating unresolved issues to the proper departments/supervisors, e.g., package tracking, product inquiries, billing issues, etc. Properly convey client messaging to appropriate associates and upper management by email and phone.

Efficiently processed customer transactions, handled cash, credit, and mobile payments, and provided excellent customer service. Maintained accuracy in the cash drawer, assisted with store merchandising, and supported daily operations to ensure a smooth checkout experience.

Coordinated inbound/outbound shipments, managed inventory through regular audits, and maintained accurate records. Liaised with suppliers and carriers to optimize logistics operations. Supervised warehouse staff, and ensured safety compliance. Utilized ERP/WMS systems for tracking shipments, inventory, and order fulfillment.

Administrative Assistant (Vocational Training)

• Organized and maintained filing and document management systems
• Supported daily office operations to ensure efficient workflow
• Performed clerical tasks including photocopying, faxing, and scanning