Annastacia Chafin
lore city
Summary
Proven logistics expert from Badlands Tanklines, adept in software utilization and excelling in high-pressure communication, significantly enhanced dispatch efficiency and customer satisfaction. Demonstrates strong decision-making and service coordination, contributing to continuous operational improvements and fostering robust client relationships.
Positive, organized, and detail-oriented, bringing solid foundation in logistics and coordination. Knowledgeable in scheduling and routing, coupled with strong communication and problem-solving skills. Capable of optimizing operations to ensure efficient and timely dispatch services.
Offering solid foundation in logistics and coordination, ready to learn and grow. Brings focus on scheduling and routing efficiency, along with strong communication and problem-solving skills. Ready to use and develop time management and organizational skills in [Desired Position] role.
Developed critical skills in fast-paced logistics environment, including effective communication and problem-solving. Demonstrated ability to manage complex scheduling and routing tasks, ensuring efficient operations. Seeking to transition to new field where these skills can drive impactful results.
Experienced with coordinating dispatch operations to ensure timely and accurate deliveries. Utilizes advanced scheduling techniques and resource management to boost efficiency. Knowledge of logistics and team collaboration to maintain seamless operations.
Organized Dispatch Coordinator with [Number] years of vast experience overseeing dispatch of emergency service unit or delivery truck vehicles. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Badlands Tanklines
02.2025 - Current
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Organized paperwork and explained individual job parameters for each assignment.
- Assisted in the development of performance metrics for drivers, leading to increased productivity and accountability.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Leveraged [Software] and other tools to track data and make recommendations.
- Ensured compliance with federal transportation regulations through diligent record keeping and adherence to safety standards.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
- Increased operational flexibility through cross-training in other roles such as logistics coordination or scheduling.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
- Supported long-term growth by participating in strategic planning discussions about future staffing needs.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Managed customer accounts and invoicing.
- Scheduled and organized delivery routes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Answered phone calls and responded to customer emails.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Monitored and tracked dispatch communication systems.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and monitored vehicle performance and maintenance.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Dispatcher
Gas Field Services
06.2024 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
STNA MST
Genesis Hospital
09.2019 - 09.2020
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
- Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
- Administered basic first aid when necessary, prioritizing patient well-being above all else.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Streamlined workflow for nursing staff by efficiently completing assigned tasks on time.
- Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of [Number]+ residents under long-term care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Transported patients between rooms and appointments or testing locations.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Bachelors of Social Work - Social Work
Walden
Minneoaplis MN11-2025
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Route planning expertise
- Data entry
- Work crew dispatch
- Customer service
- Service coordination
- Microsoft office
- Decision-making
- Customer request management
- Quality control
- CRM software
- Database maintenance
- Communication management
- Closing tickets
- Creative thinking
- Calendar and scheduling software
- Message and work order transfer
- Route planning and adjustment
- Workload management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Basic Life Support for Healthcare Providers Certification - American Heart Association.
- Federal Aviation Administration Aircraft Dispatcher Certificate - Federal Aviation Administration.
- Basic Life Support Certification (BLS)
- First Aid Certification
- OSHA Certified
- Ohio Driver's License
- STNA
- EMT CERTIFICATE
- MST
- HHA
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Professional Working
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy participating in working out for overall physical and mental well-being
- Cooking
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Backpacking and Hiking
- Martial Arts
- Crafting and DIY Projects
- Baking
- Auto Repair/Restoration
- I like looking at the stars and learning about constellations
- Gym Workouts
- Horseback Riding
- Learning new cooking techniques and expanding my culinary skills
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Playing Sports
- Reading
- Gardening
- Animal Care
- Community Cleanup
- Backpacking
- Road Trips
- Camping
Timeline
Dispatch Coordinator
Badlands Tanklines
02.2025 - Current
Dispatcher
Gas Field Services
06.2024 - 01.2025
STNA MST
Genesis Hospital
09.2019 - 09.2020
- Basic Life Support for Healthcare Providers Certification - American Heart Association.
- Federal Aviation Administration Aircraft Dispatcher Certificate - Federal Aviation Administration.
- Basic Life Support Certification (BLS)
- First Aid Certification
- OSHA Certified
- Ohio Driver's License
- STNA
- EMT CERTIFICATE
- MST
- HHA
Bachelors of Social Work - Social Work
Walden
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