Annastasia Miceli
Johnston,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
HVAC Technician
Service Legends
06.2023 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
HVAC Technician
Golden Rule Air Conditioning & Heating
11.2020 - 05.2023
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
Shift Manager
Aldi
01.2020 - 10.2020
- Managed daily cash intake by counting out registers
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and led employees and team members on effective operations, methods and procedures.
Associate
Aldi Foods
08.2015 - 01.2020
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
- Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Enhanced store cleanliness and organization by regularly stocking shelves, rotating products, and maintaining displays.
Associate
Kohls Department Store
11.2014 - 04.2015
- Answered customer questions and provided store information.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Adm Senior High School
Adel, IA05.2012
Skills
- Friendly, Positive Attitude
- Good Work Ethic
- Reliable & Trustworthy
- Eager to learn and gain new skill sets
- EPA requirements knowledge
Timeline
HVAC Technician
Service Legends
06.2023 - Current
HVAC Technician
Golden Rule Air Conditioning & Heating
11.2020 - 05.2023
Shift Manager
Aldi
01.2020 - 10.2020
Associate
Aldi Foods
08.2015 - 01.2020
Associate
Kohls Department Store
11.2014 - 04.2015
High School Diploma -
Adm Senior High School