Annastejja Williams
Houston,US
Summary
Dynamic Pharmacy Technician with a proven track record of improving medication adherence and optimizing pharmacy workflows. Leveraged strong data entry skills and collaborative practices to enhance patient outcomes, ensuring timely medication delivery while maintaining strict compliance with safety and regulatory standards.
Overview
8
8
years of professional experience
Work History
Adherence Pharmacy Technician
StellusRX
Houston, TX
04.2025 - 09.2026
- Performed medication therapy management services including comprehensive medication reviews, identifying drug related problems and developing interventions to resolve them.
- Managed medication therapy protocols for chronic diseases, ensuring optimal patient outcomes in diabetes, hypertension, and hyperlipidemia.
- Conducted patient outreach calls to promote medication adherence, addressing refill gaps and synchronizing prescriptions for improved compliance.
- Identified and resolved adherence barriers through direct patient communication, enhancing patient access to necessary medications.
- Collaborated with other healthcare professionals across multiple departments to coordinate care for patients receiving medication therapy management services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, via chat, email, and phone
- Ensured efficient appointment management by coordinating calendars to optimize appointment availability and reduce conflicts.
- Facilitated communication between clients and staff to confirm appointments.
Data Entry Pharmacy Tech
Pharmica LTC
Houston, TX
04.2024 - 04.2025
- Processed pharmacy orders and patient records with high accuracy, ensuring timely medication delivery.
- Performed meticulous verification of prescription inputs to prevent discrepancies and maintain compliance.
- Analyzed error patterns in dispensing queues and implemented targeted checks, reducing rework by improving accuracy.
- Optimized batch processing routines for routine refills, increasing capacity during peak periods.
- Coordinated with pharmacists and inventory teams to prioritize urgent prescriptions for high-risk patients.
- Collaborated with healthcare teams to coordinate patient medication regimens.
- Conducted quality checks on medications to ensure compliance with safety standards.
- Reviewed prior authorization requests to ensure compliance with insurance policies, facilitating timely patient access to medications.
- Coordinated documentation between healthcare providers and insurance companies to streamline approval processes.
- Adhered to HIPAA regulations while handling confidential patient information.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Clinical Pharmacy Technician
CVS Specialty Pharmacy
Remote
05.2023 - 04.2024
- Triaged, interpreted, and entered medication orders into a pharmacy system, ensuring accuracy and productivity standards.
- Performed drug dosage calculations, including unit conversions and milligram-to-dose computations, with verified accuracy.
- Redesigned order intake sequencing to prioritize urgent prescriptions, accelerating fulfillment for time-sensitive patients.
- Streamlined order processing by optimizing data entry workflows, resulting in improved order accuracy and fulfillment speed.
- Resolved claim denials through effective adjudication follow-up and managed point-of-sale claim corrections.
- Ensured compliance with Medicaid claim regulations through continuous knowledge maintenance.
- Provided professional customer service to stakeholders, aligning with company values.
- Fostered collaboration within the team by consistently delivering high-quality service, enhancing morale and customer satisfaction.
Certified Pharmacy Technician
Walgreens
Houston, Tx
10.2020 - 05.2023
- Dispensed and labeled prescriptions with pharmacist-reviewed accuracy, reducing errors and ensuring patient safety.
- Entered prescription data accurately into pharmacy systems to support medication dispensing.
- Provided patient counseling on medication use, addressing inquiries to enhance adherence.
- Collaborated with pharmacists to resolve prescription discrepancies, ensuring compliance with regulations.
- Processed prior authorization requests for medications and therapies to ensure timely access for patients.
- Collaborated with billing, clinical staff, and providers to ensure timely completion of prior authorization requests.
- Processed insurance claims and managed administrative tasks, enhancing workflow efficiency.
- Implemented an electronic tracking system that reduced processing time and improved fulfillment.
- Monitored inventory and analyzed usage trends, optimizing stock levels and reducing waste.
- Developed a technician training program that accelerated new-hire proficiency and boosted productivity.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Managed client records using electronic health record systems efficiently.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
SALES ASSOCIATE
Walmart
Houston
02.2019 - 10.2020
- Promoted and upsold products to exceed sales goals, contributing directly to revenue growth.
- Greeted customers and guided them to products, improving customer satisfaction with measurable results.
- Used product knowledge to advise customers on features and benefits, enhancing purchase decisions and customer loyalty.
- Processed credit card payments through POS with high accuracy, ensuring smooth transactions and customer satisfaction.
- Performed price checks and resolved pricing discrepancies to ensure accurate transactions and store compliance.
- Placed merchandise orders to maintain stock levels and support sales targets.
- Answered incoming calls, providing information and routing inquiries to appropriate teams to improve response efficiency.
- Initiated a customer follow-up routine for special orders, enhancing communication clarity and delivering marked improvements in order satisfaction.
- Mentored peers on upsell techniques and conflict de-escalation, enhancing team performance and maintaining service quality.
Education
PHARMACY TECH CERTIFICATE -
Altierus Career College
Houston10-2020
HIGH SCHOOL DIPLOMA -
Westbury High School
Houston05-2018
Skills
- Medication Adherence
- Therapy management
- Compounding and therapy oversight
- Prior Authorization
- Insurance verification expertise
- Medication data entry
- Pharmacy software proficiency
- Medical record management
- HIPAA compliance knowledge
- Quality assurance
- Pharmacy practice standards
- Healthcare scheduling
- Appointment scheduling
- Patient outreach
- Time management strategies
- Data analysis skills
- Process improvement methodologies
- Workflow optimization techniques
- Patient safety protocols
- Microsoft Word and Excel proficiency
- Medical terminology knowledge
Personal Information
Title: Certified Pharmacy Technician
Timeline
Adherence Pharmacy Technician
StellusRX
04.2025 - 09.2026
Data Entry Pharmacy Tech
Pharmica LTC
04.2024 - 04.2025
Clinical Pharmacy Technician
CVS Specialty Pharmacy
05.2023 - 04.2024
Certified Pharmacy Technician
Walgreens
10.2020 - 05.2023
SALES ASSOCIATE
Walmart
02.2019 - 10.2020
PHARMACY TECH CERTIFICATE -
Altierus Career College
HIGH SCHOOL DIPLOMA -
Westbury High School