Annatashia Iverson
Canton,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
14
14
years of professional experience
Work History
FRONT DESK
HOME 2 SUITES
10.2023 - Current
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
- Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
Case Manager
Community restoration Centers
04.2015 - 10.2022
- Assessing clients' physical and mental wellness, needs, preferences and abilities and using these to build tailored program plans
- Evaluating clients' progress continually and making modifications as needed to improve results
- Collaboratively expedite quality interventions via client-focused concerns
- Quickly communicate with clients and provide leadership skills
- Uniquely develop a system that allows for reward when applicable to engage clients productively to show the results of good vs unhealthy choices
- Listening to clients' concerns and delivering counseling or an intercession as required
- Working with family and friends as support networks and health care professionals when putting program plans in place.
DIRECT CARE PROVIDER FOR INDIVIDUALS WITH DEVELOPMENTAL DISABILITIES
Share & Kare
03.2010 - 10.2018
- Managed a home of 4 clients for 1yr providing the proper staff to client ratio requirements and other daily task to maintain an efficient home for the clients present
- Reporting necessary information to the County board and supervisors when needed.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted patients in navigating the complexities of healthcare systems, including insurance coverage and appointment scheduling.
Education
GRADUATE DEGREE - CERTIFIED REHAB COUNSELING
GRADUATE DEGREE - Vocational Rehabilitation Counseling
Kent State University
Kent, OH05.2024
BACHELOR'S DEGREE - JUSTICE STUDIES
KENT STATE UNIVERSITY
N. CANTON, OHIO01.2016
ASSOCIATES DEGREE - JUSTICE STUDIES
KENT STATE UNIVERSITY
N. CANTON, OHIO01.2013
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Positive Attitude
- Conflict Resolution
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Case Planning
- Documentation proficiency
- Records Management
- Data Entry and Analysis
- Crisis Intervention
- Emotional awareness
- Treatment Planning
- Patient Assessment
- Intervention Plans
- Individualized counseling
- Active Listening
- Teamwork and Collaboration
Timeline
FRONT DESK
HOME 2 SUITES
10.2023 - Current
Case Manager
Community restoration Centers
04.2015 - 10.2022
DIRECT CARE PROVIDER FOR INDIVIDUALS WITH DEVELOPMENTAL DISABILITIES
Share & Kare
03.2010 - 10.2018
GRADUATE DEGREE - CERTIFIED REHAB COUNSELING
GRADUATE DEGREE - Vocational Rehabilitation Counseling
Kent State University
BACHELOR'S DEGREE - JUSTICE STUDIES
KENT STATE UNIVERSITY
ASSOCIATES DEGREE - JUSTICE STUDIES
KENT STATE UNIVERSITY