Anna Utech

- Managed daily operations ensuring adherence to organizational policies and procedures.
- Developed and implemented a comprehensive training program from scratch, enhancing team performance and operational efficiency.
- Supervised a diverse team ensuring clear communication, conflict resolution, and effective teamwork in a high-pressure environment.
- Conducted performance evaluations and provided constructive feedback to support continuous improvement.
- Utilized strong organizational and multitasking skills to oversee various aspects of operations simultaneously.

- Observed various units within the police department, including Dispatch, Records, Accreditation, Internal Affairs, COP, SRO, Mounted, and Criminal Investigations.

- Participated in multiple ride-alongs, gaining firsthand insight into daily police operations and community interactions.

- Gained a comprehensive understanding of departmental procedures and protocols across different units.

- Developed an understanding of the challenges and complexities faced by law enforcement professionals in various capacities.

- Gained knowledge of various patrol tactics, including strategic approaches to traffic stops, suspect interactions, and maintaining situational awareness.

- Trained new employees in groups and in one-on-one scenarios.

- Customized training strategies based on individual barista knowledge, experience, and strengths.

- Elevated customer loyalty by using strong communication abilities to resolve customer problems.